Add Media not working

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This topic contains 11 replies, has 4 voices, and was last updated by  skichic95 1 year, 6 months ago.

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  • #8070

    skichic95
    Participant
    Post count: 15

    I am running the Lifestyle Child Theme on my blog and am having difficulties adding media into posts or pages. It will allow me to click the button, select the media I want to upload into the post/page, but then it doesn’t “go” anywhere.I read a former person’s same question and she was told to deactivate all her plugins…I tried that and it’s still not working. Any ideas on what else I could try?

    I don’t mind continuing to upload my pics into my file manager but would be a whole lot easier if I didn’t have to do all those extra steps.

    Thanks!

    #8072

    anitac
    Participant
    Post count: 6988

    What browser are you using and have you tried another browser to see if the Media Uploader works?


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    #8075

    Ozzy
    Participant
    Post count: 211

    it could be a browser issues, but it could also be a different problem.

    try going into your wp-config.php file and find the line
    define( 'CONCATENATE_SCRIPTS', false );

    it could have a couple of slashes in front of it, if so, try removing them. if you can’t find it in the file, add it to the file.


    #8182

    skichic95
    Participant
    Post count: 15

    It’s not a browser issue. I normally use Firefox, but I just tried it in Safari and same thing, it won’t add a photo into the post/page.

    Also, the “Visual” button doesn’t work, so all I have is the text feature and have to write everything in html, which isn’t a problem, but sometimes I’d like a chance to see what it looks like. The button turns red when you try and click on it.

    I looked for the wp-config.php file but can’t find it underneath the Editor button. Is it somewhere else?

    #8185

    anitac
    Participant
    Post count: 6988

    You need to access the WP-Config file using an FTP program or log into your hosting accounts File Manager.


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    #8187

    skichic95
    Participant
    Post count: 15

    Okay, I located the file. I didn’t find that particular ‘phrase’ so I added it to it and reuploaded (replaced old file) it to my file manager in the right place. And still nothing. I’m still having the same problem.

    #8188

    anitac
    Participant
    Post count: 6988

    You know what… drag that Snapwidget off to the Inactive Widget area and see what happens.


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    #8191

    Riavon
    Participant
    Post count: 95

    Do you have the latest installs of WordPress and Genesis and Lifestyle installed? And are all updates updated for everything? (Click on “Updates” at the top of your Dashboard left menu)

    You may also want to see if you have a plugin conflict that could be causing this problem. Deactivate all plugins and try to add media again, see if the issue is resolved. If so, then it may be a plugin conflict. You can then reactivate you plugins one by one, trying to do the media placement each time, until it doesn’t work, then you’ll know which plugin is causing the issue.

    Just a couple of ideas I’m throwing out there to try. I hope it helps!


    Twitter: @riavonentprises

    #8243

    skichic95
    Participant
    Post count: 15

    @anitac: The snapwidget is running as html via a text widget and after removing it, nothing changed. Still cannot insert media and the Visual button does not work (as it is working in this box).

    @riavon: I do have the latest WordPress, Genesis and Child Theme installed and activated. I’ve already deactivated all plugins and nothing changed.

    #8245

    anitac
    Participant
    Post count: 6988

    Ok, let’s do this. Let me see your screen. Go to http://join.me > click Basic and the Orange button. It will load a little code on your computer which will place a badge at the top of your screen with 9 numbers. Email those 9 numbers to. I can then see your screen to check out what’s happening.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    When asking for help, please provide a link or screen shot showing your problem!

    #8246

    Riavon
    Participant
    Post count: 95

    Try looking at your user profile to see if the option “Disable the visual editor when writing” is ticked.


    Twitter: @riavonentprises

    #8254

    skichic95
    Participant
    Post count: 15

    @riavon it’s not checked

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