Be Mindful when asking for help & responding

Community Forums Forums General Discussion Be Mindful when asking for help & responding

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This topic contains 8 replies, has 6 voices, and was last updated by  KenTheriot 9 months, 2 weeks ago.

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  • #66223

    mkatty
    Participant
    Post count: 58

    I just wanted to mention something that drives me crazy in these (and other) forums.

    When asking for help with a problem, it would be great if you went back to your topic to see if it was answered and respond if it was – good or bad. I realize that sometimes you figure out the answer yourself, but I think it’s common courtesy to check back and thank the person that took the time to answer you whether it was helpful or not.

    I often wonder what happened to the person that asked the question. They disappeared. Until the next time they have a question I imagine. Now, I could very well be guilty of forgetting to return also – if I figured out the solution myself, but most of the time I come back to either share my solution or to end the topic as resolved.

    Being new to Genesis and these forums, and being a former Thesis devotee, I’m a bit disappointed with the difference in support. I realize there are folks over there that are compensated for their time & support in those forums – it’s an awesome & robust community. Personally, I couldn’t get past the changes to Thesis v. 2 – but that’s my problem (just in case you were thinking to yourself, “Well, you love it so much, why did you change?”) ;)

    ANYway, had to vent & share my opinion here. Just my 2 cents. :)
    ~Kitty

    #66226

    RobG
    Participant
    Post count: 1055

    Thanks so much for pointing this out, I spend hours sometimes in theses forums to try helping others with questions and most of the times I don’t know if my answers were helpful because the poster sometimes never returns…


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    RobGoss WordPress Developer
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    #66274

    AC
    Blocked
    Post count: 7712

    @mkatty, that is very thoughtful and appreciative that you took the time to post this. Sometimes it’s nice to thank those who help us… not take the developers and designers for granted. Some people take it to the point where they feel they are “owed” the solution especially when the request they are making is not exactly a support issue or that the child theme or framework is defective – but they are asking for customization services – free customization service here on the forum. So coming back and saying thank you and/or providing a solution when you found it yourself or offline would be great.

    Glad to see you here and look forward to seeing your work. :)

    #66279

    RobG
    Participant
    Post count: 1055

    I think most of the user that post their questions here don’t really mean to be so direct asking questions, but really need to understand the differences between support and customizing. Thanks so much for being an awesome group of people willing to help out.


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    RobGoss WordPress Developer
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    #66349

    mkatty
    Participant
    Post count: 58

    Glad to be here! I hope I can learn half as much as you guys know. :)
    ~Kitty

    #66350

    RobG
    Participant
    Post count: 1055

    Hello @Mkatty it’s kind of hard not to, the members of this forums are GREAT and I have learned so much in the time I’ve spent here..


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    #66374

    Tom
    Participant
    Post count: 968

    @RobG : Exactly. I learn something worthwhile on every visit here, largely because of the members of these forums. (The slightly lesser reason is that Genesis and SP is pretty cool stuff.) Also the queries from here often spin off into interesting blog posts from various authors.


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    #85206

    Webmaster
    Participant
    Post count: 63

    RE: @mkatty: “I’m a bit disappointed with the difference in support.

    This isn’t support (as your keenly observed).

    Note that each theme’s setup page also includes a statement that’s something like this:

    “If you have any trouble, please fill out the contact form for assistance.”

    That’s where you get support.

    #85246

    KenTheriot
    Participant
    Post count: 88

    Kitty,

    I was like you with Thesis. I moved to Genesis for a combination of reasons, but not being able to implement Version 2 was a big one. But I really did get to know a lot of the smart folks on their forum due to their rapid and helpful replies. One major difference here is that the Thesis forum WAS the official support. Here, the forum is not considered official support. But the Genesis official support in My Studio Press is really terrific – just in case you haven’t used it yet.

    Welcome to Genesis!

    Ken

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