Blank Screen when installing Genesis

Community Forums Forums Design Tips and Tricks Blank Screen when installing Genesis

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This topic contains 1 reply, has 2 voices, and was last updated by  Susan 1 year, 5 months ago.

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  • #35511

    Lynsey
    Participant
    Post count: 39

    Hi I am trying to install genesis on a clients site, when i install and activate genesis i get a blank screen, the blog disappears and the admin panel goes blank, this is with the main genesis framework not a child theme, any help appreciated!

    #35531

    Susan
    Moderator
    Post count: 9011

    My first suggestion is to submit a support ticket – they may be able to help you diagnose it faster than us here on the forum.

    Were you trying to install via the dashboard? If so, it might be worthwhile FTP into the hosting site, remove Genesis from there, and then reload it directly via FTP. See if that resolves the issue.

     


    Susan @ Graphically Designing I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

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