Can't Log in to Buy Themes

Community Forums Forums General Discussion Can't Log in to Buy Themes

This topic is: not resolved

This topic contains 2 replies, has 3 voices, and was last updated by  netmastery 1 year, 2 months ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #62703

    hubrisguy
    Participant
    Post count: 7

    I must have created an account a long time ago, but I never bought a theme that I can remember.

    Now I want to buy a theme but the check out form says I have an account. I can’t get a new password because the email confirmation just sends me to the same form that sends me another email confirmation, in circles.

    I dont get answers to my queries maybe because I never bought a product. I’m certain I didn’t ever actually buy anything.

    Now I want to buy and I can’t! Even using a different email address, it recognizes my name and demands that I log in, which I can’t do because I dont know the password, and cant reset the password because it just sends me in a loop.

    Anyone have any idea what I can do?

    #62704

    nunotmp
    Participant
    Post count: 192

    Not sure why they have not responded to your queries but give the contact form another go http://www.studiopress.com/contact or you can try twitter @studiopress

    Good luck.


    #63316

    netmastery
    Participant
    Post count: 3

    Im logged in but when i go to Account info it just sends me to the Theme page.

    Ive sent in a support request

    Anxious to buy a theme but need to adjust my payment profile

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.