Creative Burst Question Before Purchase

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This topic contains 13 replies, has 4 voices, and was last updated by  Kim 1 year ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #56857

    Kim
    Participant
    Post count: 97

    The demo is not working as most of the tabs on the navbar do nothing and I wanted to see the colors options before I bought this theme. I emailed Jessica, the woman who owns this theme, but have not heard back at all. That is starting to make me think this is not a good idea to purchase this theme!

    I was wondering what kind of experience others have had w/ getting tech support from her or getting questions answered and if the theme was easy to work with.

    Thank for any info!

    • This topic was modified 1 year ago by  Kim.
    • This topic was modified 1 year ago by  Kim.
    #56874

    Anita
    Participant
    Post count: 7490

    There have been some recent changes with the developers of Cre8tive Burst which has now been named Creative Burst (without the 8). The theme works properly but you should ask your pre-sales questions probably with The Pixelista since it is a marketplace theme and not a Studiopress theme.

    I used to provide support for the previous owner (Shannon of Eight Crazy Designs) however Jessica of The Pixelista is providing her own support now.

    http://thepixelista.com/support/


    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me!

    #56894

    Kim
    Participant
    Post count: 97

    Thank you. Yes, that’s who I emailed on her contact page because the support page asks for info I don’t yet have since I haven’t purchased it yet. Hummm, I need to get this site going. I appreciate your feedback. It’s good to know that the theme works properly once downloaded.

    #56897

    Anita
    Participant
    Post count: 7490

    Well, let me say this – I had it on my site until I just switched to play around with the sample 2.0 theme. You won’t be disappointed. The mobile responsiveness is really smooth. The only issue you may have is the Genesis Featured Tweets plugin – some people are having difficulty getting it to work. If you have that problem, post back here or send me an email directly.


    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me!

    #56899

    Kim
    Participant
    Post count: 97

    Great, thanks again for your help. We won’t be using the Twitter plug-in so that won’t be a problem. I guess I’ll go for it! I had a chance about a month or so ago to take a look at the color options when they were working and from what I remember they were what I was looking for (without having to do a bunch of customization). I made sure to bookmark the theme so I could go back to it once my contract w/ my client was finalized.

    I am also looking to purchase the Crave theme for another site I’ll be working on as well. Do you have any thoughts/feedback on that theme? Both these sites are for a women’s ministry and I feel like they both would work and I love how they look!

    Thanks,

    Kim

    #56903

    Anita
    Participant
    Post count: 7490

    I know when Crave first came out it was not mobile responsive, but it is now. I haven’t had a chance to install it yet so I cannot provide a testimony for that one yet. Even if you have to change colors – with the color options being in the style sheet, you can easily change them to whatever you want.


    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me!

    #56906

    Kim
    Participant
    Post count: 97

    Awesome, thank you. Again, I appreciate your feedback. Have a great day! =)

    #56910

    Susan
    Moderator
    Post count: 8691

    Kim & Anita – Jessica recently published a You Tube video on the Latest Tweets Plugin, because of some changes made with the Twitter API. She explains how to authenticate the new API to enable it to work with her themes:

    http://youtu.be/TGMLZMZurWc


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #56911

    Anita
    Participant
    Post count: 7490

    Thanks Susan!


    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me!

    #58606

    Kim
    Participant
    Post count: 97

    So sad, but unfortunately I’ve emailed Pixelista twice and heard NOTHING. She is obviously not supporting this theme any longer I guess. I emailed her pre-purchase — to this day NOTHING. I emailed for support after I purchased and it’s been like 4 days and NOTHING. Glad these forums are available to us or I would still be in a frustrated state trying to figure out my problem! Sad that these themes are so good, but you get no support. Others should be aware prior to purchase.

    #58608

    Anita
    Participant
    Post count: 7490

    @Kim, if you need some one on one assistance with Creative Burst, send me an email on my website. I’ll be happy to take a look for you.


    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me!

    #58609

    Kim
    Participant
    Post count: 97

    Thank you. I’m good for now. I just was expecting more than just being ignored. =( I appreciate your offer.

    #58617

    thepixelista
    Participant
    Post count: 7

    Hi Kim, I am so sorry you’ve had trouble getting in touch with me! I’ve done my best to ensure that all pre-sales and support questions are answered promptly and I haven’t missed any to my knowledge. That said, I admit it has been a crazy month getting things transitioned over (I just acquired the rights to 4 of my 5 themes as of August 1st and have been busy updating all of them for Genesis 2.0) so it’s very possible I could have missed something. I pride myself on my customer service, so I sincerely apologize for your bad experience. If there are ever any questions I can answer for you, please feel free to reach out to me directly at jessica@thepixelista.com.


    My passion is working with women to create beautiful and functional websites that allow their personalities to shine through! Visit my website: http://thepixelista.com/

    #58619

    Kim
    Participant
    Post count: 97

    Thanks, Jessica. I appreciate that. I know sometimes emails get lost or end up on spam, etc. It’s not a huge deal, it was just disappointing. I am thankful for those here on the forums who helped me and did give you rave reviews. That’s why I purchased the theme and I plan to purchase another one as well. Have a great day.

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