Desktop users seeing mobile site on first visit

Community Forums Forums Design Tips and Tricks Desktop users seeing mobile site on first visit

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This topic contains 2 replies, has 3 voices, and was last updated by  Andrea Rennick 3 months, 3 weeks ago.

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  • #120766

    Post count: 5

    Hi all,

    Something strange is happening on my site ( If a mobile device has never visited before, the desktop theme will load on the first page (incorrect) but then once the users moves to a second page, the mobile theme displays (correct) and will continue to do so.

    The opposite is happening for desktop devices – first page loaded will be the mobile theme (incorrect), but one the users navigates to a different page the desktop theme will load.

    The problem only happens once per device – but I’m worried it will be putting off new visitors!

    Can anyone think what might be happening?


    Post count: 7712

    Deactivate your plugins and specifically the ad rotate plugin.


    Andrea Rennick
    Post count: 1433

    Genesis does not have a separate mobile view. That is from the WP Touch plugin, as Anita suggested it could be.

    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.


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