May 7, 2014 at 3:12 pm #104086
I am using Agency child theme 2.0. I’ve placed my new favicon in the root directory, in the Genesis theme images file and in the Agency image file. I’ve cleared the cache on the site and browsers. I’ve followed all instructions provided in other threads: Genesis favicon uploader plugin, add the code snippet to the functions.php file. And still, the favicon shows only in my Firefox browser, but not in Chrome or Safari.
Also, when I try to access the favicon directly here:
I get a 404 error.
When I check the site with
I get a 403 message:
Line: 66 http://www.curtisfinancialplanning.com/wp-content/themes/agency/images/favicon.ico
Status: 403 Forbidden
The link is forbidden! This needs fixing. Usual suspects: a missing index.html or Overview.html, or a missing ACL.
Can anyone suggest what I should check next?
LindaMay 7, 2014 at 6:37 pm #104103
I can see a 404 error on the favicon path – maybe a permissions issue on the images folder
Should be 775
May 7, 2014 at 11:01 pm #104118
Thanks for getting back to me!
The permissions on the images file is 755. I thought that was okay??? I tried changing it to 775 and still no favicon.
LindaMay 7, 2014 at 11:20 pm #104121
If you put a bonafide image .jpg in the images folder can you see the image via a browser…
If you cant, it has to be a permission thing, if you can it may be site block on .ico files – perhaps via .htaccess
May 8, 2014 at 11:08 am #104162
Thanks very much Neil.
I’ll try it out this morning.
I appreciate your help.May 8, 2014 at 11:23 am #104164
The image in the file displays. So perhaps the .ico file is blocked via htaccess.
How can I tell?
I looked at the .htaccess file and the RewriteEngine is enabled and these are the first two lines after:
## Disallow access to htaccess.txt, configuration.php, configuration.php-dist and php.ini
RewriteRule ^(htaccess\.txt|configuration\.php(-dist)?|php\.ini)$ – [F]
LindaMay 8, 2014 at 4:46 pm #104202
Hi Linda – not really knowing your hosting environment I don’t want to randomly do a copy/paste in htaccess, the fact that you can see a non .ico image says to me that the .ico type is blocked – you’ll have to raise a support ticket with them or even try just changing the favicon extension to .png – that may work
May 8, 2014 at 4:55 pm #104206
I’ll take your advice and submit a support ticket with my host…after I try changing the favicon extension.
You have been very helpful.
Thanks so much,
LindaMay 8, 2014 at 5:03 pm #104208
Changing the extension worked!
LindaMay 8, 2014 at 5:04 pm #104209
essaysnarkParticipantPost count: 336
Is the image in your favicon a black silhouette on a yellowish background? Because I’m seeing it show up in both Firefox and Chrome.May 9, 2014 at 12:44 pm #104312
Thanks for getting back to me. On the suggestion of Neilgee I changed the extension on the favicon file from ico to png and it worked!
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