Hi, I've replaced the default Genesis (G) favicon.ico file in my genesis folder with one I created.
I uploaded it via FTP however a week on its still showing the Genesis G.
Is this normal? how long should it take to update?
Is there anything else I can do to force this change?http://18.104.22.168/~newedgem/website-audit/?preview=true&preview_id=525&preview_nonce=9c154babfe
View the site on a different computer or browser than you have used before, to confirm that it is there.
an updated Favicon will appear automatically on a browser which has never visited the site before. Otherwise, it can take a number of weeks to appear on a browser you have used before, because of the way caching/cookies work for favicons.
Using this code always ensures a quicker update for me, and anyway I read somewhere that it was the "proper" way to do it and even though I can't find evidence of that anymore, I use it still!
Also, fun readings: http://en.wikipedia.org/wiki/Favicon#How_to_use
You need to replace the one in the child theme folder. You can verify it;s done right by viewing the HTML source of the page.
If you need technical support for your theme please file a ticket.
The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
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