Frustration with Pro Plus Package

Community Forums Forums General Discussion Frustration with Pro Plus Package

This topic is: resolved

This topic contains 3 replies, has 3 voices, and was last updated by  Lisa at OG 9 months, 1 week ago.

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  • #50017

    Lisa at OG
    Participant
    Post count: 96

    We purchased the Pro Plus Package well over a year ago. We went to pull one of the new themes as a download and realized that none of the themes are listed in our downloads! We are trying to put together some demos for a big client meeting this week and were hoping to quickly grab them and take a look — no downloads listed in our account. Hmmmm. When the new site was rolled out, did someone check that your loyal Pro Plus member accounts were in order?? It is very frustrating to have to look around for them and not find them anywhere……. we otherwise love StudioPress. I hope this experience is not a vision of things to come re: customer service? Please let me know how we can facilitate having our account updated properly ASAP.

    • This topic was modified 9 months, 1 week ago by  Lisa at OG.
    • This topic was modified 9 months, 1 week ago by  Lisa at OG.
    #50024

    RobG
    Participant
    Post count: 992

    Hello Lisa have you contacted your support and submitted a ticket? I’m sure they will be more them happy to help you get this resolved.


    To speed up the process please post the link to the website in question.

    We recommend using Firebug to view source codes http://getfirebug.com/

    RobGoss WordPress Developer
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    #50033

    nickthegeek
    Keymaster
    Post count: 751

    Please do submit a ticket about this. We imported all accounts, but there are some things that resulted in some themes from being active. Short list includes:

    • The purchase may have been under a different account
    • The purchase may have been prior to the systems that we had records for
    • The ProPlus account may have been comped and so was not part of the purchase systems that were imported
    • Something just plain may have gone wrong during the import for this specific purchase

    Regardless of the reason, if you submit a ticket we can help get it fixed. Unfortunately there isn’t much that can be done in the forum about this, just the help desk. Thanks.

    #50121

    Lisa at OG
    Participant
    Post count: 96

    I did submit a ticket and did get a response. After several emails the issue was resolved. Thank you to the StudioPress Team for responding so quickly so we could try to meet our deadline. Much appreciated.

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