I purchased Genesis several years ago, so it no longer shows under My Purchases and I can’t click the How To button to find Genesis specific topics.
Does anyone know how I can get a link directly to Genesis related topics? I appreciate any help.
Did you purchase an single theme or a Pro Plus Package? I purchased Genesis several years ago too and it still comes up under My Purchases and I can also download everything under My Downloads, it’s all moved to a new my.studiopress.com sub domain but is accessible from the main menu. The support system has also changed somewhat in that now you can submit support tickets direct to StudioPress staff rather than all tickets been handled through the forum. You’re currently posting in the Community Forum which is the only StudioPress / Genesis Forum hosted here now.
Put in a ticket. I found that they had given me two accounts by accident. Opening a ticket they were able to advise me this and I was able to log into the correct account. Whilst it probably isn’t the same problem with you I would imagine it is something easily rectifable to the team.
I will put in a ticket.
I had to completely register my name “butterfly” again, whereas for a couple of years I could just come back and log in.
I will follow up with assistance on the gap.
I appreciate the replies.
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