Genesis Specific Forum

Community Forums Forums General Discussion Genesis Specific Forum

This topic is: not resolved

This topic contains 5 replies, has 4 voices, and was last updated by  cehwitham 1 year, 7 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #22126

    butterfly
    Participant
    Post count: 3

    Hello everyone.

    I purchased Genesis several years ago, so it no longer shows under My Purchases and I can’t click the How To button to find Genesis specific topics.

    Does anyone know how I can get a link directly to Genesis related topics? I appreciate any help.

    Thanks!

    ~Butterfly

    #22195

    cehwitham
    Participant
    Post count: 396

    Hi Butterfly,

    Did you purchase an single theme or a Pro Plus Package? I purchased Genesis several years ago too and it still comes up under My Purchases and I can also download everything under My Downloads, it’s all moved to a new my.studiopress.com sub domain but is accessible from the main menu. The support system has also changed somewhat in that now you can submit support tickets direct to StudioPress staff rather than all tickets been handled through the forum. You’re currently posting in the Community Forum which is the only StudioPress / Genesis Forum hosted here now.

    Chris


    Twitter: cehwitham Web: cehwitham.com

    #22199

    babrees
    Participant
    Post count: 62

    Put in a ticket.   I found that they had given me two accounts by accident.  Opening a ticket they were able to advise me this and I was able to log into the correct account. Whilst it probably isn’t the same problem with you I would imagine it is something easily rectifable to the team.

     

    #22207

    Susan
    Moderator
    Post count: 9253

    http://www.studiopress.com/account-assistance


    Susan @ Graphically Designing I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #22481

    butterfly
    Participant
    Post count: 3

    Thank you!

    I will put in a ticket.

    I had to completely register my name “butterfly” again, whereas for a couple of years I could just come back and log in.

    I will follow up with assistance on the gap.

    I appreciate the replies. :)

     

    #22793

    cehwitham
    Participant
    Post count: 396

    This new forum required a new account to be setup. Your old account for logging into StudioPress itself should still be the same.


    Twitter: cehwitham Web: cehwitham.com

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.