Header Not Showing In Some Browsers

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Tagged: browser, header, header not showing

This topic contains 8 replies, has 2 voices, and was last updated by rachaellay 3 months, 4 weeks ago.

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January 22, 2013 at 8:16 pm #13957

rachaellay
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I am in the middle of building a new site and the header I have added is not showing up in some browsers.

I have had this problem before, but can’t recall the fix.

Any help would be appreciated : )

January 24, 2013 at 6:23 am #14268

Jen Baumann
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Post count: 272

If you post a link and mention what browsers are problematic, our forum volunteers would be better able to help.

Jennifer “Hermione” Baumann | Recommended StudioPress Developer
Dream Whisper Designs | Themessence | @dreamwhisper | If I’ve helped, like me on Facebook

January 24, 2013 at 10:47 pm #14540

rachaellay
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Of course : / Sorry, forgot that part.

The website is http://www.beachbaylandscaping.co.nz.

The header shows up when I am designing in Safari, but is not showing up in Firefox or IE, either in my office or on the outside world.

Thanks for your reply.

January 25, 2013 at 1:00 pm #14680

Jen Baumann
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Post count: 272

Hmmm. I’m not seeing a header in Safari either. If I go to http://beachbaylandscaping.co.nz/wp-content/themes/crystal/images/logo.png in Firefox, I get the message that the image cannot be displayed because it contains errors so there is something wrong with the image itself.

Jennifer “Hermione” Baumann | Recommended StudioPress Developer
Dream Whisper Designs | Themessence | @dreamwhisper | If I’ve helped, like me on Facebook

January 26, 2013 at 12:59 am #14965

rachaellay
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Ok.

So are you able to give me any idea what kind of error would cause that?

I have it saved as a .png file named logo.png and uploaded it to the Crystal images folder via FTP.

January 26, 2013 at 9:18 am #14998

Jen Baumann
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Post count: 272

It is probably happening in the save process. If it were my png, I’d run a google search with the name of the program I was using along with corrupted png and see what I got back.

What program are you using? I know there’s threads on paint about corrupted png’s. Also make sure it isn’t CMYK color. It should be RGB.

Jennifer “Hermione” Baumann | Recommended StudioPress Developer
Dream Whisper Designs | Themessence | @dreamwhisper | If I’ve helped, like me on Facebook

February 18, 2013 at 11:52 pm #21214

rachaellay
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I am using Photoshop Elements, and saving as RGB.

I have tried saving as a .jpg and converting to .png in another program and still no joy.

This is becoming urgent now as this site is for a physical business and they obviously want their website up properly.

February 19, 2013 at 12:04 am #21216

Jen Baumann
Keymaster

Post count: 272

Seems to display fine now as a jpg
http://beachbaylandscaping.co.nz/wp-content/themes/crystal/images/logo.jpg

Jennifer “Hermione” Baumann | Recommended StudioPress Developer
Dream Whisper Designs | Themessence | @dreamwhisper | If I’ve helped, like me on Facebook

February 19, 2013 at 12:07 am #21218

rachaellay
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Post count: 4

I ended up saving it as a .jpg and changing the code in the header section to say image/logo.jog.

Just after I posted here, I found some information way back on page 4 of Google about how Firefox, I.E. and Chrome don’t always show Photoshop .png files. It was a long shot but tried it and it worked!!!!

Thanks for your help and questions to try and solve this : )
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