HELP! Gray screen in every Genesis theme

Community Forums Forums General Discussion HELP! Gray screen in every Genesis theme

This topic is: resolved

This topic contains 6 replies, has 3 voices, and was last updated by  Susan 1 year, 3 months ago.

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  • #13014

    cmbsglobal
    Participant
    Post count: 5

    Here is the website http://www.nationaldisasterphotorescue.net/

    Everything was fine until sometime yesterday. Now it has just a gray screen. Can view the source code and can login to WordPress just fine. I have disabled all plugins. I have removed extra header code. I have switched themes. If I put it into 2011 or another default WP theme the site comes up. I put it in any Genesis theme (and even just Genesis itself) and it stops working. I deleted Genesis and reinstalled the version I had on my computer (1.5) and it worked just fine. Then it asked to update Genesis to 1.9.1. It stalled midway through update and I couldn’t access dashboard until I deleted Genesis via FTP. Again, it defaulted back to the 2012 theme and it worked. I downloaded the 1.9.1 version of Genesis and uploaded that directly, put it back on my theme of choice (Expose in this case) and once again back to gray screen on the site. I switched Genesis themes again and same thing, just different shade of gray. Genesis as activated theme has a white screen and nothing else.

    HELP!! :-)

    #13018

    anitac
    Participant
    Post count: 6489

    I revealing the code, there is nothing after the BODY code. Did you modify the home.php file in Expose? Did you try reloading a fresh copy of Expose?


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    #13019

    Susan
    Moderator
    Post count: 7513

    I recommend first of all that you submit a support ticket: http://my.studiopress.com/help/ – they should be able to assist with this.

    I’m showing you still have one plug-in enabled: http://www.nationaldisasterphotorescue.net/wp-content/plugins/genesis-single-post-navigation.

    Here is a link to some other suggestions: http://designsbynickthegeek.com/tutorials/site-recovery-tips-and-tricks

     


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
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    #13020

    Susan
    Moderator
    Post count: 7513

    Oh – I see that Anita responded as I was looking for links – try Anita’s suggestions first :)


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #13021

    cmbsglobal
    Participant
    Post count: 5

    Sorry, I had reactivated plugins when it was working for a few minutes but it wouldn’t let me until I upgraded Genesis…that was when it stalled out. I didn’t realize those had actually activated.

    I may have modified the php, it shouldn’t be the problem because even when I change to a different Genesis theme the problem still exists. It is only when I use a non-Genesis theme that it works. I thought perhaps someone else had modified the Genesis parent php or something but I deleted and did a fresh install and it made no difference. The problem has to do with 1.9.1 because it was working in 1.5 before I updated it tonight.

    #13034

    cmbsglobal
    Participant
    Post count: 5

    No bugs found. But I reinstalled WordPress update and it started working fine after that. Must have been something not compatible or not installed correctly. Who knows. Thanks!

    #13060

    Susan
    Moderator
    Post count: 7513

    Thanks for the update. Closing as resolved.


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

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