How do I download my bought themes?

Community Forums Forums General Discussion How do I download my bought themes?

This topic is: not resolved

This topic contains 7 replies, has 5 voices, and was last updated by  dojo 2 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #4114

    smartsite4u
    Participant

    Hello StudioPress Community, I was signed up on the ProPlus Package for a while and I used to download my themes in the forum here: http://www.studiopress.com/support/

    Now where Do I access these themes on my account that those forums are shutting down?

    How do i access the new forums or members area ?

    #4146

    Susan
    Moderator
    Post count: 8741

    You are in the new forum/members area.

    To download your purchased themes, go to MyStudioPress at the top right of this page, and select “downloads” – that will give you access to all the themes you have purchased.

     


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #4153

    smartsite4u
    Participant

    Hello Susan, when  I go to My StudioPress it asks me to login, when I try to login it says my login details are wrong, then when I try to do lost password and reset my password it says no email exists…Did the new members area copy over my user account?

    #4154

    Susan
    Moderator
    Post count: 8741

    There is a separate user name for the forums and mystudiopress, but nothing copied over from the old forums.

    To request account assistance, use this link:

    http://www.studiopress.com/account-assistance


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #4218

    nickthegeek
    Keymaster
    Post count: 751

    I just say thanks to Susan for all the help you have been in the forums and getting people pointed to the right place.

    To smartsite4u, sorry you are having trouble with this. Susan is right, follow that link and we will work hard to get your account working.

    #5385

    calebstorkey
    Participant

    I am having the same problem. I bought the full account, but when I go in my account to Downloads section it only has three themes there. How do I get access to the old ones and the new ones.

    Need pretty urgently.

    Thanks

    #5412

    Susan
    Moderator
    Post count: 8741

    To request account assistance, use this link:

    http://www.studiopress.com/account-assistance


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #109996

    dojo
    Member
    Post count: 5

    I have a ProPlus subscription which I purchased originally under Revolution from Brian. I didn’t use it for a couple of years and now cannot login under my original email address.

    I requested account assistance last Friday. I put in a second request today Monday. Since the account assistance form does not generate an email confirmation response, I have a low confidence that they are even responding to these inquiries. I notice on this forum that I am not the first person to have had their credentials for ProPlus removed. Can anyone tell me how long it takes the support group to reply to this kind of issue. Like others, once I have the need to setup a new site, I would like to get on with it. This is holding me up now.

    Thanks for any insight.

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