After adding three discussions a week or so ago and no one responded to those, I decided to use the Support Ticketing system. The one thing I noticed was that in submitting the request – I do not get a copy, nor is my request stored on my profile – at least I cannot find it. How are we to track our support tickets if 1) we don’t receive a copy when we submit it and 2) there is no where on here to see if it’s even been received or handled?
It;s an email system. You get emailed back and can see those.
At some point we may be able to show them in your member’s area but right now that;s an idea.
It would be nice if when we hit the submit button that it sends an email to us so we can have a record that we sent something in. I would see where Zendesk would probably be more appropriate than a contact box.
We are using a system much more robust than a contact box. The contact box is just an interface used to generate the ticket from my.sp
I too submitted a ticket and received no email confirmation. Does that mean that my ticket did not go through? My store checkout on clipcart is not functioning and I haven’t been able to get support from studiopress, cart66 or Mijireh. This is very frustrating since I’ve spent several weeks setting this up and now it’s not working right.. err!
If you did not receive a reply yet then there is a possibility your responses are going to spam or that there was a problem with the email address provided.
The topic ‘How Do We Track Our Support Tickets’ is closed to new replies.
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