How Do We Track Our Support Tickets

[anitacModerator Post count: 2702]

After adding three discussions a week or so ago and no one responded to those, I decided to use the Support Ticketing system. The one thing I noticed was that in submitting the request – I do not get a copy, nor is my request stored on my profile – at least I cannot find it. How are we to track our support tickets if 1) we don’t receive a copy when we submit it and 2) there is no where on here to see if it’s even been received or handled?

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Why Not Take The Challenge! – Help us answer some of the unanswered posts

[Andrea RennickKeymaster Post count: 99]

It;s an email system. You get emailed back and can see those.

At some point we may be able to show them in your member’s area but right now that;s an idea.

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[anitacModerator Post count: 2702]

It would be nice if when we hit the submit button that it sends an email to us so we can have a record that we sent something in. I would see where Zendesk would probably be more appropriate than a contact box.

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Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
Why Not Take The Challenge! – Help us answer some of the unanswered posts

• This reply was modified 5 months, 3 weeks ago by  anitac.

• This reply was modified 5 months, 3 weeks ago by  anitac.

[nickthegeekKeymaster Post count: 602]

We are using a system much more robust than a contact box. The contact box is just an interface used to generate the ticket from my.sp

[dean.solarwindParticipant]

I too submitted a ticket and received no email confirmation. Does that mean that my ticket did not go through? My store checkout on clipcart is not functioning and I haven’t been able to get support from studiopress, cart66 or Mijireh. This is very frustrating since I’ve spent several weeks setting this up and now it’s not working right.. err!

[nickthegeekKeymaster Post count: 602]

Dean,

If you did not receive a reply yet then there is a possibility your responses are going to spam or that there was a problem with the email address provided.

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