How to contact studiopress. Can't access my account and no theme received?

Community Forums Forums General Discussion How to contact studiopress. Can't access my account and no theme received?

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This topic contains 2 replies, has 2 voices, and was last updated by  eliz18 1 year, 9 months ago.

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  • #15558

    eliz18
    Participant
    Post count: 5

    I purchased theme and paid 79.95 dollors through paypal. However after purchased I haven’t received anything from studiopress I can”t even access my account. I’m sending Studiospress  emails and i followed every process they have in the website many times but i haven’t heard anything from them.

    Its my first time to purchase studiopress theme and felt sad about their service now. They never attend to my quires for more than 7 hours now.

    I need immediate answer.

    • This topic was modified 1 year, 9 months ago by  nickthegeek.
    • This topic was modified 1 year, 9 months ago by  nickthegeek.
    #15561

    Susan
    Moderator
    Post count: 9359

    I will escalate this for you.

     

    In the meantime, have you submitted a ticket here? please make sure that you have whitelisted copyblogger.com. Please make sure you are checking the e-mail address associated with your paypal account and that you have checked your spam folder.

     


    Susan @ Graphically Designing I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #15564

    eliz18
    Participant
    Post count: 5

    Hi! Susan,

    Thanks for your reply. I used different email for my paypal and studiopress account. I already checked both emails but I haven’t received anything only the automatic reply. I’m wondering what happened.  I’ve been whitelisted copyblogger.com many times since I start to purchase the theme.

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