Locked out of my account

Community Forums Forums General Discussion Locked out of my account

This topic is: resolved

This topic contains 4 replies, has 3 voices, and was last updated by  jordydme 1 year, 4 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #31039

    jordydme
    Participant
    Post count: 28

    I am locked out of my account. This happen to anyone else. They don’t make it  easy to contact them either. The only form I could find forced me to select the reason for contacting them as a pre-sale question. Pretty frustrating to say the least. Never had a problem accessing my account before.

    #31042

    Susan
    Moderator
    Post count: 7977

    Are you able to access this:

    http://my.studiopress.com/help/

    Let me see if I can get you some help.


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #31045

    jordydme
    Participant
    Post count: 28

    Yeah, I can access that page but there is nothing on it that implies it’s for members. I’ve been a member for a pro theme pack member for couple of years and have always been able to access all themes.

    Here’s a screenshot of what I see when I go to the page you mentioned:

    http://awesomescreenshot.com/014134oy6a

    #31046

    nickthegeek
    Keymaster
    Post count: 751

    Please use this form for any account assistance issues

    http://studiopress.com/account-assistance

    #31051

    jordydme
    Participant
    Post count: 28

    Thanks,  it would seem that it should be easier to contact you guys for  a problem, don’t  you think?

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Locked out of my account’ is closed to new replies.