Marking Resolved when it's not…

Community Forums Forums General Discussion Marking Resolved when it's not…

This topic is: resolved

This topic contains 6 replies, has 3 voices, and was last updated by  nickthegeek 1 year, 5 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #17924

    Joseph Lee
    Participant
    Post count: 136

    Why is it my question does not get an answer but it gets marked resolved. Sozo, you are avoiding my question as I see your activity on the forum, you just don’t answer my question. If you don’t know, could you please tell me so I don’t keep holding my head up waiting for help that is not coming. Do not mark it “resolved” if you don’t even take the time to tell me you don’t know…

    #17963

    SoZo
    Moderator
    Post count: 1573

    I only close posts that have been marked resolved. I don’t mark posts as resolved.


    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    #17967

    Joseph Lee
    Participant
    Post count: 136

    I am not marking them resolved. Perhaps that is why you have not helped me. You were seeing them as resolved. I still need help, lol.

     

    You seem very knowledgeable. I assumed you probably knew how to answer my question but were possibly ignoring me? :(

    #17978

    SoZo
    Moderator
    Post count: 1573

    This is a community forum and I am not employed by StudioPress. The only ones employed by StudioPress are those people marked as “Keymaster”


    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    #17988

    Joseph Lee
    Participant
    Post count: 136

    Okay, I get your point. You are not required to help me.

     

    Thanks…

    StudioPress basically has no customer support…

    #17994

    SoZo
    Moderator
    Post count: 1573

    Of course they have customer support…through their help desk. And the community would probably be more helpful in answering your questions if you complained less and were more appreciative. ;)


    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    #18072

    nickthegeek
    Keymaster
    Post count: 751

    If a thread gets marked as resolved and closed when it shouldn’t be please let us know via help desk so that we can fix it. Thank you.

    I have closed this thread because it was starting to get antagonistic. These are community forums and we need to respect each other to make a better community. I can understand that it is frustrating when you do not feel you are being helped. In this case it seems to be a misunderstanding, so I hope it is clear that this is not intentional slighting. Once again, thanks for your understanding.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Marking Resolved when it's not…’ is closed to new replies.