Marking Resolved when it's not…

[Joseph LeeParticipant Post count: 99]

Why is it my question does not get an answer but it gets marked resolved. Sozo, you are avoiding my question as I see your activity on the forum, you just don’t answer my question. If you don’t know, could you please tell me so I don’t keep holding my head up waiting for help that is not coming. Do not mark it “resolved” if you don’t even take the time to tell me you don’t know…

[SoZoModerator Post count: 1573]

I only close posts that have been marked resolved. I don’t mark posts as resolved.

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John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

[Joseph LeeParticipant Post count: 99]

I am not marking them resolved. Perhaps that is why you have not helped me. You were seeing them as resolved. I still need help, lol.

 

You seem very knowledgeable. I assumed you probably knew how to answer my question but were possibly ignoring me?

[SoZoModerator Post count: 1573]

This is a community forum and I am not employed by StudioPress. The only ones employed by StudioPress are those people marked as “Keymaster”

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John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

[Joseph LeeParticipant Post count: 99]

Okay, I get your point. You are not required to help me.

 

Thanks…

StudioPress basically has no customer support…

[SoZoModerator Post count: 1573]

Of course they have customer support…through their help desk. And the community would probably be more helpful in answering your questions if you complained less and were more appreciative.

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John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

[nickthegeekKeymaster Post count: 603]

If a thread gets marked as resolved and closed when it shouldn’t be please let us know via help desk so that we can fix it. Thank you.

I have closed this thread because it was starting to get antagonistic. These are community forums and we need to respect each other to make a better community. I can understand that it is frustrating when you do not feel you are being helped. In this case it seems to be a misunderstanding, so I hope it is clear that this is not intentional slighting. Once again, thanks for your understanding.

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