April 30, 2013 at 5:18 pm #38648
Frustrating that I can’t solve this simple issue. When I view my site in my browser, I see nothing in the header — not my name in text and not my logo. When I view it on my iPhone or iPad mini, I see the logo I uploaded using the Genesis Responsive Header plugin.
Why do I not see that logo when viewing in my desktop browser??!! http://brandonhull.com is my site.
I appreciate any help on this.http://brandonhull.comApril 30, 2013 at 8:44 pm #38666
Looking at the site, your logo is only being loaded in one of the media queries. That’s why it doesn’t show in your desktop browser. That can be very frustrating.
Have you edited the css? Before doing anything more, try to delete and reload the logo to see if that fixes it.
May 1, 2013 at 9:44 am #38759
Hmm…are you suggesting I reload the logo just in the primary WordPress header customization area?May 1, 2013 at 9:59 am #38761
I’m not a newbie to WordPress. But strangely, when I upload a logo in the Header section of the dashboard, it wants me to apply the most ridiculous, narrow (horizontally) crop to the logo, regardless of the size. If it’s small, the horizontal selection I can make is comical. If it’s a large version of my logo, I still can’t make it work. Odd.May 1, 2013 at 10:04 am #38762
Did you upload the logo via appearances=>header?
Looks like only though the Genesis Responsive Header plugin?
It looks like that may be the problem?
May 1, 2013 at 10:10 am #38763
Yep, I mentioned that right before you posted . When I upload there, WordPress wants me to edit the uploaded logo in the most ridiculous way, so it’s unusable.May 1, 2013 at 10:26 am #38770
Sorry, our messages crossed before.
Sounds weird? Many place to jump…
Was header fine before Genesis Responsive Header plugin added? or still an issue?
I would deactivate the Genesis Responsive Header, upload a colored image with alternate color where logo would be, sized as header is expecting (mine is 960×120) and work back from there. Sometimes it gets confused with just the logo in the header.
So sorry can’t be more helpful.
May 1, 2013 at 2:13 pm #38821
Yep…deactivated that plugin, went through the process again, and WordPress still wants me to edit the logo that strangely.May 8, 2013 at 3:02 pm #39964
Does anyone have any insight into why I can’t simply replace the header site title text with my logo? I’ve tried using the Genesis Simple Headers plugin, by following the steps here: http://genesistutorials.com/how-to-add-a-logo-to-the-header/, but I’m getting something wrong. Logo is not displaying correctly because WordPress is requiring me to crop the logo, although it’s only 240×35.May 8, 2013 at 7:26 pm #39999
Did you rule out conflict with another plugin by deactivating all your other plugins?
May 9, 2013 at 8:40 am #40076
Yeah I haven’t ruled that out by any means, but the only plugins I have activated at this point are the “core” ones that many people use…but I’m testing that this morning.May 10, 2013 at 2:49 am #40240
kzollParticipantPost count: 4
I’m having the same issue; no matter what I do, I can’t uncheck “ Show header text with your image.” Using the Genesis Simple Headers plugin. URL: http://keikozoll.comMay 10, 2013 at 8:35 am #40286
maroontech, I am very appreciative of your efforts to help — it’s strange that nothing has worked!! I assume user error here on my part, since others are using this theme and have customized it, but I’m surprised I can’t get to the bottom of this.May 10, 2013 at 8:59 am #40289
SusanTParticipantPost count: 9
Hi, friends. I’ve discovered that this ‘cropping’ issue relates to the customer header size that is set up in the functions.php page. Here’s the bit of code from the functions.php on my site:
/** Add support for custom header */
add_theme_support( ‘genesis-custom-header’, array( ‘width’ => 273, ‘height’ => 117) );
If you change the size of width and height (numbers in bold) to match the size of your logo file, it should fit perfectly – and you will no longer have to crop.
Now, this may not be the BEST solution, but it’s the way I have handled it, and it works for me (I’ve designed about five sites now using Genesis and its child themes).
-SusanMay 10, 2013 at 9:31 am #40297
Hi Susan! Thanks for the assistance. This is becoming the strangest WordPress issue I’ve had in awhile – I did exactly what you said (editing the Minimum functions.php file) and yet…Wordpress’s cropping expectation persists. So frustrating and odd.
You must be logged in to reply to this topic.