Pinterest Counter Issues

Community Forums Forums General Discussion Pinterest Counter Issues

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This topic contains 16 replies, has 2 voices, and was last updated by  Jesse 1 year, 6 months ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #40447

    Jesse
    Participant
    Post count: 48

    The weirdest thing is happening with my Pinterest counters. They display perfectly on most posts but on a few they won’t come up at all.

    I’m using the code from the Pinterest Goodies page to include the counters in my blog posts.

    Here are screen shots showing the counter and code on a post where the counter works and one where it doesn’t.


    https://dl.dropboxusercontent.com/u/73855680/wp-forum/2013-05/pinterest-pin-counter-1.png – counter doesn’t work.


    https://dl.dropboxusercontent.com/u/73855680/wp-forum/2013-05/pinterest-pin-counter-2.png – counter works.

    All the counters are added the same way so this has me totally puzzled.

    My blog is at http://drjessechappus.com/blog

    I’m using the Prose child theme.

    Any ideas?

    Thank you.

    http://drjessechappus.com/blog
    #40452

    essaysnark
    Participant
    Post count: 342

    Silly question but… Are you sure the “cold” post has been pinned? Not familiar with how that Pin-It button works but that’s the first thing I wondered.

    You may have more luck asking about something like this on Pinterest. Here’s a link to their troubleshooting page, in case that helps: https://help.pinterest.com/entries/21101982-Add-the-Pin-It-button-to-your-website#notworking

    The other thing I’m suspicious of is what I mentioned to you on the previous thread: your page loads pretty darn slow for me, and that, or a cacheing issue, can cause odd behaviors at times. The fact that you’ve now had two separate issues related to intermittent/unreliable behaviors makes me even more suspicious of such server things – but I’m no expert on these matters so I could be way off.

    #40454

    Jesse
    Participant
    Post count: 48

    Thanks essaysnark!

    Yes, the “cold” post had been repinned many times.

    I’ve tried contacting Pinterest and they are no help. I’ve also tried looking thoroughly online for an answer to this problem and nothing comes up.

    I don’t think it is a server problem because it consistently has issues with the counters on the same few pages and you can see the coding is different on these pages. I will look further into the server due to load times in general though.

    Any other ideas?

    #40455

    essaysnark
    Participant
    Post count: 342

    OK, another guess: Do all the posts that don’t show counters have digits in their URLs?

    I’m looking at http://drjessechappus.com/3-natural-remedies-for-the-common-cold/ and wondering if the “3” is messing things up when it gets encoded…

    #40456

    Jesse
    Participant
    Post count: 48

    good thought but not the case… my post here – http://drjessechappus.com/7-ways-to-naturally-reverse-adrenal-fatigue/ works fine.

    #40463

    essaysnark
    Participant
    Post count: 342

    OK I’m still in guessing mode but the only way to debug it is to look at what’s different between the samples.

    The obvious difference in the ones I’ve checked out is the placement of the image.

    Is your garlic image the “Featured Image” for that post?

    The layouts are definitely different. Look to how the separate posts are constructed and see if you can figure out how you’ve arranged them in WordPress. That’s likely going to be your solution.

    #40465

    Jesse
    Participant
    Post count: 48

    Yes the garlic is the featured image.

    I’m thinking someone will understand why the coding is different even though I added the pinit button the same way in the two different posts.

    #40466

    essaysnark
    Participant
    Post count: 342

    Pinterest is about pinning images. If the Pinterest javascript can’t find the image then it’s not going to pin it. I recommend changing that post so that it’s built the same way that the ones which are working are built, to see if that solves your problem.

    #40467

    Jesse
    Participant
    Post count: 48

    It pins perfectly fine but the counter won’t come up.

    What exactly are you recommending I change?

    #40470

    essaysnark
    Participant
    Post count: 342

    I had thought that it was a difference in layouts or image attributes but apparently I was wrong – the pattern I was seeing doesn’t hold across different posts (I’ve now looked at dozens of your posts to try and figure it out).

    The pinterest javascript file shows evidence to me that they’ve had this problem before and tried to fix it; there’s debug messages like “Zero pin count not rendered to the side”.

    You might try moving the counter to the top for the posts that don’t show it, just as a test, and see if that changes anything. If you do that, be sure to pin it again in the new position. I obviously don’t know if the issue is it’s not counting pins at all, or if it’s not displaying the actual count (I think it might be the former).

    If you figure it out please report back! I’ll be curious to know. :-)

    #40568

    Jesse
    Participant
    Post count: 48

    The pins are at the top of all my posts already… the error is in the coding.

    Thanks for all your help but I’m going to wait it out and see if anyone has a different idea.

    #40571

    essaysnark
    Participant
    Post count: 342

    My suggestion was to re-do the pinterest code using the wizard on the pinterest site and move the counter to the top of the Pin It image, to see if you get different results on that one page. Right now you’ve got it on the side.

    #40591

    Jesse
    Participant
    Post count: 48

    Oh I see… I just tried that and the counter box showed up half cut off with what looked like a zero in it. So still something up. I then changed it back to beside the button.

    This is definitely puzzling!

    #40649

    essaysnark
    Participant
    Post count: 342

    Yeah, it seems like the code from Pinterest has a bug or two. The fact that it shows the counter at all when in the other position points strongly to that. Did it also count pins in that top position? I think that on those specific pages, for some reason it’s not counting the pins at all (bug), and then it’s not displaying the counter when there’s 0 pins tracked (bug? or intended behavior? dunno).

    Maybe if you got it to capture some pins when in the other counter position, it would start displaying them correctly in the side position that you prefer. You could also keep playing around with the way your pages are set up to see if you stumble on the combination that the code wants with the current pin code, or try contacting Pinterest again. This type of thing often needs that sort of trial-and-error experimentation to see exactly where the issue is – there’s a lot of pieces coming together. At least now, you have a good candidate for what’s causing the main problem.

    #40688

    Jesse
    Participant
    Post count: 48

    It showed zero pins in the top position and I know it has been repinned many times – it was half cut off though.

    Thanks for your help!

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