Scandir Permission Denied on Genesis/Innovative

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This topic contains 11 replies, has 3 voices, and was last updated by  anitac 3 months, 3 weeks ago.

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  • January 29, 2013 at 6:19 pm #16206

    rbennett
    Participant
    Post count: 20

    Deactivated all plugins. Get the error messages below. When I activate the TwentyTen theme, it is fine but when I reactivate this theme, I get the error messages below.

    Did a FRESH install of WP 3.5.1 and did a FRESH install of Genesis 1.9. Did a FRESH install of Innovative and still get this messge.

    Warning: scandir(/home/content/50/9072750/html/wp-content/themes/genesis) [function.scandir]: failed to open dir: Permission denied in /home/content/50/9072750/html/wp-includes/class-wp-theme.php on line 980

    Warning: scandir() [function.scandir]: (errno 13): Permission denied in /home/content/50/9072750/html/wp-includes/class-wp-theme.php on line 980

    Warning: Invalid argument supplied for foreach() in /home/content/50/9072750/html/wp-includes/class-wp-theme.php on line 983

    Warning: Cannot modify header information – headers already sent by (output started at /home/content/50/9072750/html/wp-includes/class-wp-theme.php:980) in /home/content/50/9072750/html/wp-includes/pluggable.php on line 876

    January 29, 2013 at 6:39 pm #16213

    Kraft
    Participant
    Post count: 85

    I’d think it may be a permissions issue. Have you tried setting the permissions of the folder to either 755 or 775? (Likely, the easiest way is to use the file manage in your host’s control panel or via FTP using a client like Filezilla).

    Brandon Kraft
    Volunteer
    Blog | Twitter | Business
    Genesis eNews Extended Support

    January 29, 2013 at 6:41 pm #16216

    rbennett
    Participant
    Post count: 20

    I changed the file permission to 755 and that didn’t work and then tried 775 and that didn’t work. Also tried 777.

    January 29, 2013 at 6:42 pm #16218

    Kraft
    Participant
    Post count: 85

    Honestly, I would check with your host’s support if changing the permissions didn’t do the trick (at least for the scandir errors). Once those are cleared up, we can tackle the rest (if they are still returned).

    Brandon Kraft
    Volunteer
    Blog | Twitter | Business
    Genesis eNews Extended Support

    January 29, 2013 at 7:54 pm #16238

    anitac
    Moderator
    Post count: 2649

    I posted something from my phone and it’s not here. Anyway, rename your Plugin folder on your server to Plugin-Old and then check to see if you have the error.

    Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
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    January 29, 2013 at 7:55 pm #16239

    anitac
    Moderator
    Post count: 2649

    You also posted this problem here – http://www.studiopress.com/forums/topic/receiving-warnings-on-genesislifestyle/. We cannot assist you in two places.

    Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
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    January 30, 2013 at 2:50 am #16346

    rbennett
    Participant
    Post count: 20

    Thanks. I changed the plugin folder to Plugin-Old but still get the error messages.

    I called the hosting company and confirmed that the file permissions were set to 755 on the wp-includes folder and the class-wp-theme.php file.

    Still getting same error messages.

    Really appreciate your help.

    January 30, 2013 at 3:25 am #16350

    anitac
    Moderator
    Post count: 2649

    Who is your host? Did you do a server side installation or manual? And with the first install – had you just done that or did you have it and you upgraded it from a previous version?

    Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
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    January 30, 2013 at 3:52 am #16355

    rbennett
    Participant
    Post count: 20

    Godaddy is the host. Yes, I did a manual install myself by deleting wordpress and reinstalling. Then did an install of wordpress from Godaddy’s site as well.

    Thanks for your help.

    January 30, 2013 at 4:13 am #16356

    anitac
    Moderator
    Post count: 2649

    At this point, I would suggest you put in a support ticket since this is only happening with Genesis Framework themes (Lifestyle is a SP theme and Innovative is Community).

    Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
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    January 30, 2013 at 4:24 am #16359

    rbennett
    Participant
    Post count: 20

    Finally, got it fixed. Kept googling it and one person said it had to do with PHP so I decided to call Godaddy back again and asked them to reinstall PHP. They said they could not reinstall PHP, but they would reset the permissions on the hosting account and said it could take from one hour to 24 hours, but it fixed it in 5 minutes.

    Hopefully, this can help someone else.

    Pays to be persistent, and I really, really appreciate your help, Anita.

    Thank you.
    Robin

    January 30, 2013 at 4:26 am #16360

    anitac
    Moderator
    Post count: 2649

    Excellent! I’ll have to keep that fix handy in case someone else has the problem.

    Twitter Handles: @thecre8tivediva | Website: Cre8tiveDiva.com | LinkedIn Group: http://goo.gl/nNe1m
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