Site crashed – no joke

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This topic contains 3 replies, has 3 voices, and was last updated by  radiomogul 2 years, 9 months ago.

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    I just bought the Lifestyle theme.  I uploaded my copy of the Genesis framework (its 1.7) – then uploaded the new theme, like I always do.

    The dashboard said I should upgrade to 1.9, which I did, then everything went BLANK!

    Trying to refresh the dashboard or the main page, I get a blank screen in Firefox, and the following error message in Chrome:
    “The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.

    Here are some suggestions:

    Reload this webpage later.

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.”

    The folks at the ISP were useless.  They kept saying it’s a coding error since : returns  –    Hello World! PHP service test.

    Please help.  How do I undo what I don’t even know what happened????


    using a Mac and Mountain Lion.  I know the DB is mSQL 5, since we just upgraded it.


    Bill Murray

    Looks like you got this resolved. If you’re still having problems, post back. FYI, this type of problem strikes me as perfect material for a support ticket, since it has nothing to do with customization and everything to do with just getting up and running.

    Web: or Twitter: @wpperform

    We do managed WordPress hosting.



    A couple things occur to me.

    1. Temporary glitch at your host. That is what you mean by ISP? Lately I’ve had a few of those in Chrome in Mountain Lion, but only on one specific Bluehost server. Gotta say, I’m less fond of Mountain Lion than any Big Cat release in the last four years. In fact, I call it Stinkeye, for the look in the lion’s face – totally reminds me of my daughter when she was 17. Acts like it too. Only instead of throwing beverages on me, Stinkeye just greets me in the morning with crash reports.

    PS> Hosting support weenies are always going to say its a coding error. Unless you’re using your ISP – or worse, your Mac – as a web host, then, yes, it is a coding error. (Sorry – I can never resist a bad joke. My bad.) But seriously. You can get shared hosting some places for $3/month. That’s, what, three boxes of Hamburger Helper? Or a small latte here in the great flyover.

    2. 1.7 –> 1.9 sounds like a biiiig jump. If this wasn’t a temporary glitch, I’ll bet you that latte a plugin went rogue on you, if you had plugins running. Another thing to check: what version of WP are you running?

    Well – that’s all I can think of for the moment. There’s some corn soufflé calling my name in the kitchen – let us know how things work out.

    Sharing the good news about the wonders of web typography and the split-step. Either one should get you moving fast. ;-)



    I had to go in via FTP and delete both the Lifestyle theme and the Genesis update.

    Then I had to upload the Genesis 1.9 via FTP, since nothing else worked.  But once doen, the site was fine.

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