Social profiles Widget – no widget ??

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This topic contains 9 replies, has 2 voices, and was last updated by  cdils 3 months, 1 week ago.

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  • February 4, 2013 at 2:59 pm #17989

    Boblebad
    Participant
    Post count: 21

    Hi

    I don’t get a widget when this plugin/widget is installed ..

    “3) In your Widgets menu, simply drag the widget labeled “Social Profiles” into a Widgetized Area.”

    I get the icons when creating a menu, but no widget to put in place where i want the menu/icons to show up ..

    All the best
    Carsten, Denmark

    February 4, 2013 at 4:12 pm #18047

    cdils
    Participant
    Post count: 285

    Hi Carsten,

    Can you please provide more detail, such as the theme you’re using, the plugin in question, and a URL to the site where you’re having problems?

    Thanks,
    Carrie

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    February 5, 2013 at 1:11 am #18155

    Boblebad
    Participant
    Post count: 21

    Hi Carrie

    The plugin is the Social Profiles Widget :)

    The theme is Delicious

    I’m not sure how much a url will help since it’s in the admin panel the widget is missing in the first place, and therefor cannot be found on the site …

    But the site is http://www.gittehovmand.dk

    All the best
    Carsten, Denmark

    February 5, 2013 at 7:58 am #18195

    cdils
    Participant
    Post count: 285

    Hi Carsten,

    Delicious is an older theme that’s been retired, so I’m wondering if it might just be a compatibility issue. Go ahead and submit a support request to StudioPress via the topmost menu on this page -> My StudioPress -> Get Help.

    Be sure to include a link to this thread in your support request.

    Cheers,

    Carrie

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    February 11, 2013 at 8:42 am #19600

    Boblebad
    Participant
    Post count: 21

    Hi again Carrie

    It’s now over a week ago since i sent my question, and i haven’t got any response back from support ??

    All the best

    Carsten, Denmark

    February 11, 2013 at 8:45 am #19603

    cdils
    Participant
    Post count: 285

    Hi Carsten,

    Did you receive a confirmation email as soon as you submitted your ticket? If not, something might have gone amiss during the submission. Support is usually pretty quick to respond. Let me know!

    Cheers,

    Carrie

    Have you been helped in this forum? Pay it forward and answer someone else’s question. I bet you’ll know the answer to at least one question. :)

    I tweet @cdils.

    February 12, 2013 at 3:11 am #19784

    Boblebad
    Participant
    Post count: 21

    Hi Carrie

    Nope, and neither now when trying again …

    All the best
    Carsten, Denmark

    February 12, 2013 at 7:15 am #19797

    cdils
    Participant
    Post count: 285

    Another user suggested that the Genesis Social Profiles Menu plugin might be conflicting. Have you tried disabling it to see if that helps?

    Carrie

    Have you been helped in this forum? Pay it forward and answer someone else’s question. I bet you’ll know the answer to at least one question. :)

    I tweet @cdils.

    February 12, 2013 at 2:18 pm #19894

    Boblebad
    Participant
    Post count: 21

    Hi Carrie

    I found out what the problem is, i followed a link from this page/site: http://www.studiopress.com/plugins/social-profiles-widget

    But some how, the plugin i got was the menu plugin and not the widget, not sure how that happend – but now i know, so now it’s fixed :)

    Thanks for your help :)

    All the best
    Carsten, Denmark

    February 12, 2013 at 2:19 pm #19895

    cdils
    Participant
    Post count: 285

    Glad you got it resolved!

    Have you been helped in this forum? Pay it forward and answer someone else’s question. I bet you’ll know the answer to at least one question. :)

    I tweet @cdils.

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