Support Ticket

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This topic is: not resolved

This topic contains 3 replies, has 2 voices, and was last updated by  Susan 1 year ago.

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  • Author
    Posts
  • #66399

    jeff21up
    Participant
    Post count: 2

    Hi
    I am a new member and I submitted a support ticket 3 days ago as advised rather than use the forums.
    I have to date not had a reply, i was under the impression support was answered within 24 hours midweek?
    Could a mod please advise
    Thanks
    Jeff


    #66401

    Susan
    Moderator
    Post count: 9254

    Jeff:

    Did you receive an acknowledgment of your support ticket being entered? A correctly submitted support ticket will generate an e-mail acknowledgment.

    Did you check your spam folder? (Please be sure to whitelist support at copyblogger.com to ensure you receive a response).

    At this point, I would go ahead and re-submit your ticket.


    Susan @ Graphically Designing I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #66406

    jeff21up
    Participant
    Post count: 2

    Hi Susan
    Thanks for the reply, I did receive an automated reply pretty much straight after i submitted the ticket.
    However I have not received anything since. I always check my spam folder as i run several very busy websites. The automated reply came to my inbox
    Jeff


    #66410

    Susan
    Moderator
    Post count: 9254

    Then go ahead and submit another ticket.


    Susan @ Graphically Designing I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

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