Community Forums › Forums › Archived Forums › General Discussion › Synthesis Issues
- This topic has 3 replies, 4 voices, and was last updated 10 years, 8 months ago by Cathy @ WPBarista.
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August 12, 2013 at 10:01 pm #55949Mary OBrienMember
Has anyone else tried Synthesis for hosting? I signed up and what a jacked up mess I have created for myself. I have had to not make any changes to my site since I signed up 72 hours ago, even though they say migration will occur in 48 hours. They farm out migrations to a company that won't even respond to the customer. I was then promised mine would be done today and it still isn't. No one will get back to me. I am so utterly disgusted. My blog was under consideration by a prestigious publishing company for paid ads but it was dependent on traffic. I shot myself in the foot by trying to bump my speed up and now I can't even add content. Nobody is going to visit with old content. This has been the worst customer support I have encountered in all my years of blogging. I need to make a drastic change and go looking beyond Studiopress, Genesis, Synthesis, and especially FanTasktic! Would appreciate knowing if anyone else has signed up and actually gotten migrated over. Right now I hate everything CopyMedia!
Mary O'Brien
http://www.bucknrunranch.com (currently being hosed by Synthesis)August 13, 2013 at 5:19 am #56000SusanModeratorMary:
I don't use Synthesis myself, but assisted a client getting set up with Synthesis; I experienced a delay in changing the DNS settings, but after I submitted a ticket, I got an almost immediate response. In my client's case, it was a domain registration issue.
My recommendation would be to put in another ticket with them.
August 13, 2013 at 5:34 am #56002Julian FernandesMemberHello Mary,
I'm a system admin at Synthesis and I'm very sorry to hear your experience with us wasn't good. Please open a ticket and we will get this resolved.
At Synthesis we truly believe every customer is part of our family, and we want you to have the best experience possible with us.
Have a nice day 🙂
August 13, 2013 at 2:31 pm #56147Cathy @ WPBaristaMemberI am hosted with synthesis and I have over 10 of my clients who I've recommended to host with them. I have worked personally on 5 of the migrations and (estimating) I've worked with an admin at Synthesis to do the migrations. that was before they hired out the migrations. I strongly recommending logging into your synthesis dashboard - and basically copy/pasting what you've pasted here. they'll fall over themselves to rectify the problem. i refer them as hosts above any one else and NOT for the customer service - because they're the best. The customer service that I've experienced has been the icing on the cake for me. i know they'll fix this for you!!
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