The new forums need the old forum structure

Community Forums Forums Forum Bugs and Suggestions The new forums need the old forum structure

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This topic contains 6 replies, has 4 voices, and was last updated by  Andrea Rennick 1 year, 9 months ago.

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  • #780

    PerryG
    Participant
    Post count: 6

    Community Theme Support > Should become Community Theme Discussions

    StudioPress Theme Support > Should become Studio Theme Discussions

    Implement the same sub structures with the theme names

    Us users did a good job of sharing and helping one another.  Studiopress would not be expect to provide support in these forum discussion but … It was a great way of organizing the forum.  Bring it back.

    #1232

    Kevin Muldoon
    Participant
    Post count: 16

    I strongly agree with Perry on this issue. I understand why a ticket support system may be preferable for dealing with queries. I’ve no doubt this makes it easier to check what support queries need addressed etc.

    After purchasing the minimum theme for my blog, I was looking for answers to over a dozen different problems.  Through the old forums, I managed to get answers to all of them (except 1 query regarding rotating the header image).

    The old structure allowed:

    Other members to give support to fellow members.
    Members to search through all previously answered support queries.

    This new structure may help staff address questions more easily however I have no doubt that you are going to get countless more support questions because we cannot look for a solution ourselves.

    The issue here obviously isn’t about quality of support. From day one, I have been nothing been pleased with the service StudioPress. Though I do believe the old structure made it easier for new users of a theme to find answers to common problems.

    Kevin


    Kevin Muldoon – Blogger & WordPress Fanatic.

    #1242

    nickthegeek
    Keymaster
    Post count: 751

    Kevin,

    One leg of support that is still being built, which will bridge this gap, is the knowledge base. We can take the information from common requests and convert that into a searchable knowledge base.

    #1245

    Kevin Muldoon
    Participant
    Post count: 16

    Good to hear Nick. That’s something that would really help out customers in future. Is it going to be a custom solution?


    Kevin Muldoon – Blogger & WordPress Fanatic.

    #1247

    nickthegeek
    Keymaster
    Post count: 751

    We are looking into the best way to handle it but yes, probably custom. We are building the content then some people way better at it than I will look at the content and decide the best way to handle it.

    #1248

    Kevin Muldoon
    Participant
    Post count: 16

    Cool. Looking forward to it. If you ever need a third party to review the new setup for bugs and provide feedback etc, please let me know :)


    Kevin Muldoon – Blogger & WordPress Fanatic.

    #1341

    Andrea Rennick
    Keymaster
    Post count: 1041

    And to repeat myself – for every single theme, in the NEW http://my.studiopress.com/ area, the theme setup instructions are listed right under the link that says “SETUP”.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

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