Unable to access download/account after purchase

Community Forums Forums General Discussion Unable to access download/account after purchase

This topic is: resolved

This topic contains 5 replies, has 4 voices, and was last updated by  jeendoh 1 year, 4 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #37549

    jeendoh
    Participant
    Post count: 2

    Hi,

    I bought this morning the full package, but, after log in, i cannot acces to the download.

    All the followings links in the mystudiopress menu redirect me to themes/ page :

    > download
    > get help
    > account info

    can i have some help ?

     

    regards,

    Stéphan

    #37560

    braddalton
    Participant
    Post count: 10217
    #37575

    jeendoh
    Participant
    Post count: 2

    I cannot

    it redirects me to http://my.studiopress.com/themes/

     

    #46695

    ejkerr
    Participant
    Post count: 1

    THIS IS FRUSTRATING. ANY UPDATES???

     

     

    #46767

    Terry
    Participant
    Post count: 75

    Give it another try. I just checked it and Brad’s link should take you to a login where upon logging in you are redirected to support.

    Just logged in and page that you land on contains some Troubleshooting FAQ with a support ticket on the bottom.


    Customizing Genesis Child Themes @ MaroonTech

    #46793

    jeendoh
    Participant
    Post count: 2

    Sorry , i was so happy the problem was resolved , i forgot to close the ticket :)

    it was a problem with upper /lower character in my login

    It is resolved now

    i would like to thank for the quick resolution :)
    I was able to create my firt intranet website for my company !

    And i think i’ll be a success story ;)

     

Viewing 6 posts - 1 through 6 (of 6 total)

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