Community Forums › Forums › Archived Forums › General Discussion › WP corrupted after installing and using Genesis Responsive Header plugin
- This topic has 3 replies, 3 voices, and was last updated 10 years, 11 months ago by tcolling.
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May 13, 2013 at 9:57 am #40670tcollingMember
Hi - I'm having a serious problem and I'd appreciate getting advice about how best to solve it.
I am new to using Genesis but not WP. I'm doing my first project with Genesis, using the Outreach child theme. Genesis seems to be a great framework and I look forward to working with it in the future.
My project was going fine and I decided to try the Genesis Responsive Header plugin because the header image on my project site was not looking great on iPhone screens. After installing the plugin, I uploaded a couple of different image files to try out and during that process something went awry.
Now I can't log in to the WP instance as a user via the wp-login panel from any PC except for the one that I was using when this problem arose.
On that one PC where I can still log in to the WP dashboard, the visual editor has disappeared. In the process of researching online to try to solve that problem, one piece of advice was to switch to the Twenty Eleven theme. When I tried to preview that theme, I get a white screen that says, "Cheatin, uh?"
What is THAT little bit of silliness? <Sigh>
Anyway, what's the best way for me to solve this problem?
Thanks in advance for your help!
- Tim
http://www.carenetLA.infoMay 13, 2013 at 10:05 am #40673Bill MurrayMemberSo, WP id's you as someone who is "cheanin" and forum readers should help you? What is the world coming to... 🙂
On a serious note, my quick reaction is to use FTP to delete or rename the plugin's folder. That will cause it to be deactivated automatically, something you can't do manually since you can't get to your dashboard. If the plugin is the source of your problem, that ought to allow you to reclaim your WP dashboard.
Another thing to try is to delete site cookies for the offending site on each PC where you can't log in.
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May 13, 2013 at 11:04 am #40683essaysnarkParticipantAny chance you're running on a new host? (One you hadn't used before.) That lock-out behavior sounded like htaccess IP restrictions to me. Maybe your host has a hidden plugin or other "feature" that is running behind the scenes that is doing preventive measures in wake of all the WordPress attacks recently. Could it be that this behavior just coincided with you installing this particular plugin? The other thought I had was if the plugin code had been compromised. I assume you installed it straight from WP, but even still, stranger things have been known to happen. Also, are you certain you got the latest version? Nick reported a fairly major bug after the plugin's initial release (http://designsbynickthegeek.com/plugins/genesis-responsive-header-updated ); if you were on an old build then that could be the issues. (It appears that maybe the update isn't in the WP repository, so be sure to check that page - that is, if you're still planning on trying to use it.)
I've never used this particular plugin before but I've used other stuff that Nick has developed and it's been quality, trustworthy code. The behavior you've reported is indeed weird. I'd be curious to know what your resolution is - please report back and give us an update on what you find.
May 13, 2013 at 10:54 pm #40824tcollingMemberHi - Thank you to both who responded to my question. I appreciate your help!
I tried the things that you suggested but they didn't help. Fortunately, I had a decent backup (I use ManageWP) and I restored my previous backup. I lost about a day's work but that's what happens when I don't back up at mid-points during the day.
I will forego using that plugin for now. Just in case...
Thanks!
- Tim -
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