Andrea Rennick

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Viewing 15 posts - 1 through 15 (of 247 total)
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  • in reply to: Permissions page error on a multisite #101013

    Andrea Rennick
    Keymaster
    Post count: 544

    Please post in the multisite forum on WordPress.org so more people who use multisite can see it.

    This isn’t really a Genesis issue.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Responsive Slider How To #100935

    Andrea Rennick
    Keymaster
    Post count: 544

    The slider does not accept videos.

    The images have to be at least as large as the settings you’ve selected in the slider settings.

    If you need videos to show, use a different slider plugin.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Verifying Google Plus Page #100934

    Andrea Rennick
    Keymaster
    Post count: 544

    It takes a good 24 hours for Google to catch up. They won’t see it right away.

    Also there is a doc for this here:

    http://my.studiopress.com/tutorials/google-authorship/


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: change Comment Form in Eleven40Pro as Eleven40 old theme #100933

    Andrea Rennick
    Keymaster
    Post count: 544

    This is being handled in help desk.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: microformats mark-ups #100483

    Andrea Rennick
    Keymaster
    Post count: 544

    File a support ticket please.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Gravatar Widget – Cannot Select User #100482

    Andrea Rennick
    Keymaster
    Post count: 544

    Add a temporary user. That should trigger it.

    If you have further issues, please file a ticket.

    The forums are for community help, not official help.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Centric Pro theme suggestion #100481

    Andrea Rennick
    Keymaster
    Post count: 544

    Kim,

    The designers and support staff do not monitor the forums. If you have a bug for the theme, you have to file a ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Help With Custom Grid #100480

    Andrea Rennick
    Keymaster
    Post count: 544

    Try this: http://desperatelyseekingwp.com/2012/04/how-to-create-a-recipe-or-photo-index-in-genesis/


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Corporate Theme Sorry, no content matched.. #100479

    Andrea Rennick
    Keymaster
    Post count: 544

    Issue is resolved.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 544

    Issue seems resolved.

    Please remember for questions pertaining to core product, you can file a help desk ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Customise Search Widget #100477

    Andrea Rennick
    Keymaster
    Post count: 544

    Search form results are core WordPress. Any search form filters we have are for the text on the search box.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Theme SEO Settings #100475

    Andrea Rennick
    Keymaster
    Post count: 544

    If you want something added official, you need to file a support ticket. We do not monitor the forums on a regualr basis – mainly I’m here to clean up spam.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Anyone use Social Gallery plugin??? #100474

    Andrea Rennick
    Keymaster
    Post count: 544

    Please contact the plugin author for support for their plugin.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: More Down Arrows on Centric Home Widgets #100473

    Andrea Rennick
    Keymaster
    Post count: 544

    The arrows are done with anchor links.

    http://www.echoecho.com/htmllinks08.htm


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Creating Child theme identical to Genesis parent theme #100154

    Andrea Rennick
    Keymaster
    Post count: 544

    Use the Sample child themes that was included with Genesis. It’s in your downloads area.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 1 through 15 (of 247 total)