Andrea Rennick

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Viewing 15 posts - 1 through 15 (of 335 total)
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  • in reply to: old customer new login, confused #126168

    Andrea Rennick
    Keymaster
    Post count: 1236

    Please contact support. The forums are now community based and not official support.

    http://www.studiopress.com/contact


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    Twitterholic

    in reply to: AgentPress Pro Search Page #125288

    Andrea Rennick
    Keymaster
    Post count: 1236

    Upgrade the Listings plugin. :)


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    Twitterholic

    in reply to: Modify forum spam filters to exclude known sites #122638

    Andrea Rennick
    Keymaster
    Post count: 1236

    Sorry, this is a restriction of the bbpress software and Akismet.

    There is no whitelist option.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: AgentPress Pro Showcase? #122605

    Andrea Rennick
    Keymaster
    Post count: 1236

    Any submissions for this theme will still show on the Agentpress showcase page, not a seprate one. Also, we do not publish all submissions.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: superfish.min.map 404 (Not Found) #122034

    Andrea Rennick
    Keymaster
    Post count: 1236

    We’ve had tickets about this already. The weird part is Genesis does not call that file anywhere.


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    in reply to: Genesis Connect connect breaks buddypress #121534

    Andrea Rennick
    Keymaster
    Post count: 1236

    This plugin is no longer needed with new installs of Buddypress and the newer themes.


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    Twitterholic

    in reply to: Desktop users seeing mobile site on first visit #120792

    Andrea Rennick
    Keymaster
    Post count: 1236

    Genesis does not have a separate mobile view. That is from the WP Touch plugin, as Anita suggested it could be.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    in reply to: Genesis rip-off? #120785

    Andrea Rennick
    Keymaster
    Post count: 1236

    The parent-child theme relationship is a WordPress standard not specific to Genesis.

    http://codex.wordpress.org/Child_Themes

    Anyone can create a WordPress parent theme with child themes.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Easiest Woocommerce-ready Genesis Child Theme #120755

    Andrea Rennick
    Keymaster
    Post count: 1236

    You can use any Genesis theme with woo commerce and this plugin:

    http://wordpress.org/plugins/genesis-connect-woocommerce/

    There is no genesis themes that is easier or more integrated than another.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    Andrea Rennick
    Keymaster
    Post count: 1236

    Likely you’ve named the image and the post exactly the same, causing a permalink conflict.

    It’s not a theme specific issue but I have seen this before.

    Change the post permalink or the image name. You can also verify it’s a permalinks issue by temporarily switching themes.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Creating a New Template for a Custom Post Type #118209

    Andrea Rennick
    Keymaster
    Post count: 1236

    please note that including 3 links or more in your post will always place your post in moderation.


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    Twitterholic

    in reply to: Wrong Gravatar image is displayed #118166

    Andrea Rennick
    Keymaster
    Post count: 1236

    She’s using a plugin called wp-user-avatar. This is the issue, not gravatar.

    The plugin classes are visible when you inspect this with Firebug. Tell her to deactivate the plugin or change the plugin settings.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Studio Press Coupon Code? #118063

    Andrea Rennick
    Keymaster
    Post count: 1236

    We no longer accept coupon codes and haven’t for 2 years.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: magazine pro #116416

    Andrea Rennick
    Keymaster
    Post count: 1236

    Just a note that we don’t normally hand out this amount of code in Support. Amelia happened to have dealt with this situation before, with a previous client.


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    Twitterholic

    in reply to: Widgets for Multisite & Genesis #116356

    Andrea Rennick
    Keymaster
    Post count: 1236

    https://wordpress.org/plugins/wordpress-mu-sitewide-tags/

    You’ll get more advice posting on the wp.org support forums in the Multisite section. You don’t need anything Genesis specific for this.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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Viewing 15 posts - 1 through 15 (of 335 total)