Andrea Rennick

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Viewing 15 posts - 1 through 15 (of 343 total)
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  • Andrea Rennick
    Keymaster
    Post count: 1433

    Check the plugin support forums please:

    https://wordpress.org/support/plugin/genesis-simple-sidebars


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 1433

    There is no difference installing the theme over any other WordPress themes. You upload the zip file and activate – that is it.

    How to modify the theme is a different question. ;)


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Child theme/ for ebook site #128337

    Andrea Rennick
    Keymaster
    Post count: 1433

    YOu need a plugin for this, because it is links in your content.

    Either that, or just upload the items as media items and include the link in your post. The theme used for this does not matter.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Cannot post #127753

    Andrea Rennick
    Keymaster
    Post count: 1433

    File a ticket if you get stuck in the spam filters. I clear out the forum spam around once or twice a day.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Focus Pro – Cannot create a valid child theme #127750

    Andrea Rennick
    Keymaster
    Post count: 1433

    WordPress does not support child themes of child themes.

    Child themes do not get upgrade notices.

    Edit Focus directly. That is considered a new child theme.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    Andrea Rennick
    Keymaster
    Post count: 1433

    Pleas post RM questions in the Authority forum or ask RM support. This forum is for Studiopress only.

    For RM< you may want to submit a custom theme that has all the changes in place you want.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: home.php and front-page.php #126830

    Andrea Rennick
    Keymaster
    Post count: 1433

    The widget logic plugin works with Genesis out of the box. There’s no need to modify it. It interacts with the widget screen in WordPress itself.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: New Themes? #126545

    Andrea Rennick
    Keymaster
    Post count: 1433

    Please remember this is a community based support forum.

    This is not an official support forum. We do not make product announcements here.

    If you have a specific question about Studiopress or Rainmaker, please file a ticket.


    **forum signature**
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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: old customer new login, confused #126168

    Andrea Rennick
    Keymaster
    Post count: 1433

    Please contact support. The forums are now community based and not official support.

    http://www.studiopress.com/contact


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: AgentPress Pro Search Page #125288

    Andrea Rennick
    Keymaster
    Post count: 1433

    Upgrade the Listings plugin. :)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Modify forum spam filters to exclude known sites #122638

    Andrea Rennick
    Keymaster
    Post count: 1433

    Sorry, this is a restriction of the bbpress software and Akismet.

    There is no whitelist option.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: AgentPress Pro Showcase? #122605

    Andrea Rennick
    Keymaster
    Post count: 1433

    Any submissions for this theme will still show on the Agentpress showcase page, not a seprate one. Also, we do not publish all submissions.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: superfish.min.map 404 (Not Found) #122034

    Andrea Rennick
    Keymaster
    Post count: 1433

    We’ve had tickets about this already. The weird part is Genesis does not call that file anywhere.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Connect connect breaks buddypress #121534

    Andrea Rennick
    Keymaster
    Post count: 1433

    This plugin is no longer needed with new installs of Buddypress and the newer themes.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desktop users seeing mobile site on first visit #120792

    Andrea Rennick
    Keymaster
    Post count: 1433

    Genesis does not have a separate mobile view. That is from the WP Touch plugin, as Anita suggested it could be.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 1 through 15 (of 343 total)