Forum Replies Created
Or set up your own demo site?
Also – you need to be CLEAR with clients that if they do not purchase the theme from us, we will not support them.
We do get a fair number of tickets from people who thought they had a “legit” copy after their developer has moved on, and they needed support.
Which we cannot give them because they did not buy from us.
If you have issues with your account, please file a help desk ticket so staff can look into it.
That’s more of a workaround.
Here’s a ticket for Chrome showing the issues exists across platforms, so this isn;t specific to our themes or even wordpress.
Forums accounts are no longer tied to user purchases. Anyone can register & post.
November 22, 2013 at 9:28 am in reply to: Help needed please, for Genesis Responsive Slider setup #75016
Just in case anyone else needs guidance:
There’s a Chrome bug that they are working on. We have no idea yet if we can do anything in the theme to go around it.
There’s a Chrome bug about this. We don’t know if we can do anything on our end yet.
ecommerce should always be added with a plugin in WordPress – regardless of theme used.
November 22, 2013 at 9:23 am in reply to: Adding Soundcloud icon to Simple Social Icons plugin #74977
Honestly, we’d tell you to use something else. The only way to customize a plugin is to fork it.
The first two links are core code form WordPress itself.
Your next links are from a plugin.
That is why we would not help in support. They are not theme issues.
November 20, 2013 at 7:43 am in reply to: Adding Soundcloud icon to Simple Social Icons plugin #74356
Please file a support ticket for our plugins instead of pinging Brian directly. Thanks!