Andrea Rennick

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Viewing 15 posts - 16 through 30 (of 353 total)
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  • Andrea Rennick
    Keymaster

    Pleas post RM questions in the Authority forum or ask RM support. This forum is for Studiopress only.

    For RM< you may want to submit a custom theme that has all the changes in place you want.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: home.php and front-page.php #126830

    Andrea Rennick
    Keymaster

    The widget logic plugin works with Genesis out of the box. There’s no need to modify it. It interacts with the widget screen in WordPress itself.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: New Themes? #126545

    Andrea Rennick
    Keymaster

    Please remember this is a community based support forum.

    This is not an official support forum. We do not make product announcements here.

    If you have a specific question about Studiopress or Rainmaker, please file a ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: old customer new login, confused #126168

    Andrea Rennick
    Keymaster

    Please contact support. The forums are now community based and not official support.

    http://www.studiopress.com/contact


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: AgentPress Pro Search Page #125288

    Andrea Rennick
    Keymaster

    Upgrade the Listings plugin. :)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Modify forum spam filters to exclude known sites #122638

    Andrea Rennick
    Keymaster

    Sorry, this is a restriction of the bbpress software and Akismet.

    There is no whitelist option.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: AgentPress Pro Showcase? #122605

    Andrea Rennick
    Keymaster

    Any submissions for this theme will still show on the Agentpress showcase page, not a seprate one. Also, we do not publish all submissions.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: superfish.min.map 404 (Not Found) #122034

    Andrea Rennick
    Keymaster

    We’ve had tickets about this already. The weird part is Genesis does not call that file anywhere.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Connect connect breaks buddypress #121534

    Andrea Rennick
    Keymaster

    This plugin is no longer needed with new installs of Buddypress and the newer themes.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desktop users seeing mobile site on first visit #120792

    Andrea Rennick
    Keymaster

    Genesis does not have a separate mobile view. That is from the WP Touch plugin, as Anita suggested it could be.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis rip-off? #120785

    Andrea Rennick
    Keymaster

    The parent-child theme relationship is a WordPress standard not specific to Genesis.

    http://codex.wordpress.org/Child_Themes

    Anyone can create a WordPress parent theme with child themes.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Easiest Woocommerce-ready Genesis Child Theme #120755

    Andrea Rennick
    Keymaster

    You can use any Genesis theme with woo commerce and this plugin:

    http://wordpress.org/plugins/genesis-connect-woocommerce/

    There is no genesis themes that is easier or more integrated than another.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster

    Likely you’ve named the image and the post exactly the same, causing a permalink conflict.

    It’s not a theme specific issue but I have seen this before.

    Change the post permalink or the image name. You can also verify it’s a permalinks issue by temporarily switching themes.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Creating a New Template for a Custom Post Type #118209

    Andrea Rennick
    Keymaster

    please note that including 3 links or more in your post will always place your post in moderation.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Wrong Gravatar image is displayed #118166

    Andrea Rennick
    Keymaster

    She’s using a plugin called wp-user-avatar. This is the issue, not gravatar.

    The plugin classes are visible when you inspect this with Firebug. Tell her to deactivate the plugin or change the plugin settings.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 16 through 30 (of 353 total)