Andrea Rennick

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Viewing 15 posts - 16 through 30 (of 318 total)
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  • in reply to: Terrible Support from the WordPress Forums #106295

    Andrea Rennick
    Keymaster
    Post count: 963

    re: the WP forums. It is there policy to refer people who use paid themes back to the developers. All the forums there are staffed by *volunteers*.

    When posting at the wp.org forums, if you do have issues, state what you have done to try and solve it.

    “. I posted to a photographer to assist him as he wasn’t getting support and I got blocked from the WordPress forums!!”

    If you use abusive language, post too often, or complain too much then yes, you will get blocked.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Ambience Pro Article Intro #105917

    Andrea Rennick
    Keymaster
    Post count: 963

    Login to http://my.studiopress.com/ and click the Theme Setup link next to the theme download.

    It shows how to set the theme up like the demo.

    We also do not use bbcode in these forums. It will mark you as a spam post.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Centric-Pro Retina Logo #105732

    Andrea Rennick
    Keymaster
    Post count: 963

    The built in menu for headers under Appearance -> Header is a core WordPress menu.

    It is not specific to our themes and needs to be fixed in WordPress itself.

    https://core.trac.wordpress.org/ticket/2467


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Some Posts showing as 404 #105362

    Andrea Rennick
    Keymaster
    Post count: 963

    Resave the permalinks.

    Also, you look like you’re using a plugin to strip the category from the url. if you have a page called “social media” as well, it could be interfering.

    This is a core WordPress issue, not specific to Genesis.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Old Themes Demos #104076

    Andrea Rennick
    Keymaster
    Post count: 963

    Hi, sorry there is not.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: How to Remove Google+ Sharing from Bottom of Posts? #103861

    Andrea Rennick
    Keymaster
    Post count: 963

    http://my.studiopress.com/tutorials/google-authorship/

    Enabling Google Authorship has nothing to do with adding G+ sharing buttons on your site.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Child Theme Changelog Available? #103446

    Andrea Rennick
    Keymaster
    Post count: 963

    No, and the reason is that child themes do not get upgraded. Stay where you are.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Style.css changes not appearing in website #103445

    Andrea Rennick
    Keymaster
    Post count: 963

    Note we have no built in caching in our themes. If you;re making changes t the right css file, there’s nothing in Genesis to prevent it from showing up on your site.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Cannot purchase theme #103444

    Andrea Rennick
    Keymaster
    Post count: 963

    “I submitted a ticket and now have to wait from 24 – 48 hours!”

    Just for clarification – this is the *maximum wait time, not the average.

    Also note this is the community forum, not official support. I did see you got your issue resolved though.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: URGENT HELP NEEDED #103179

    Andrea Rennick
    Keymaster
    Post count: 963

    Then the live preview feature is removing the widgets. Let WordPress.org know in the forums.

    The widgets screen has an “inactive widgets” holding area where the widgets you last used are kept.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Add Contact Form? #103178

    Andrea Rennick
    Keymaster
    Post count: 963

    Erin is correct – actually delivering the email is not a theme function. Talk to your web host.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: URL error in wordpress – News pro theme #103177

    Andrea Rennick
    Keymaster
    Post count: 963

    No. It is not the theme.

    URLS are created by WordPress itself. Please check your permalink settings and your plugins.

    http://codex.wordpress.org/Permalinks


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Favicon not updating #102964

    Andrea Rennick
    Keymaster
    Post count: 963

    You need to replace the one in the child theme folder. You can verify it;s done right by viewing the HTML source of the page.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: child themes and updates #102770

    Andrea Rennick
    Keymaster
    Post count: 963

    The child themes do not get upgrade notices .You are not expected to update them if we push put a new version.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Adding dividing line with text between widget areas #102571

    Andrea Rennick
    Keymaster
    Post count: 963

    testing reply


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 16 through 30 (of 318 total)