Andrea Rennick

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Viewing 15 posts - 16 through 30 (of 343 total)
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  • in reply to: Genesis rip-off? #120785

    Andrea Rennick
    Keymaster
    Post count: 1433

    The parent-child theme relationship is a WordPress standard not specific to Genesis.

    http://codex.wordpress.org/Child_Themes

    Anyone can create a WordPress parent theme with child themes.


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    Twitterholic

    in reply to: Easiest Woocommerce-ready Genesis Child Theme #120755

    Andrea Rennick
    Keymaster
    Post count: 1433

    You can use any Genesis theme with woo commerce and this plugin:

    http://wordpress.org/plugins/genesis-connect-woocommerce/

    There is no genesis themes that is easier or more integrated than another.


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    Andrea Rennick
    Keymaster
    Post count: 1433

    Likely you’ve named the image and the post exactly the same, causing a permalink conflict.

    It’s not a theme specific issue but I have seen this before.

    Change the post permalink or the image name. You can also verify it’s a permalinks issue by temporarily switching themes.


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    in reply to: Creating a New Template for a Custom Post Type #118209

    Andrea Rennick
    Keymaster
    Post count: 1433

    please note that including 3 links or more in your post will always place your post in moderation.


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    in reply to: Wrong Gravatar image is displayed #118166

    Andrea Rennick
    Keymaster
    Post count: 1433

    She’s using a plugin called wp-user-avatar. This is the issue, not gravatar.

    The plugin classes are visible when you inspect this with Firebug. Tell her to deactivate the plugin or change the plugin settings.


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    in reply to: Studio Press Coupon Code? #118063

    Andrea Rennick
    Keymaster
    Post count: 1433

    We no longer accept coupon codes and haven’t for 2 years.


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    in reply to: magazine pro #116416

    Andrea Rennick
    Keymaster
    Post count: 1433

    Just a note that we don’t normally hand out this amount of code in Support. Amelia happened to have dealt with this situation before, with a previous client.


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    in reply to: Widgets for Multisite & Genesis #116356

    Andrea Rennick
    Keymaster
    Post count: 1433

    https://wordpress.org/plugins/wordpress-mu-sitewide-tags/

    You’ll get more advice posting on the wp.org support forums in the Multisite section. You don’t need anything Genesis specific for this.


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    in reply to: Unknown Posts #116244

    Andrea Rennick
    Keymaster
    Post count: 1433

    There’s nothing in Genesis that would affect post statuses. The themes in WP are separate from content.

    The following may help:

    http://wordpress.org/support/topic/unknown-author-put-putting-posts-in-draft


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    in reply to: find rss feed #116001

    Andrea Rennick
    Keymaster
    Post count: 1433

    That is exactly what your RSS feed is supposed to look like.

    The theme does not affect the feed.

    http://codex.wordpress.org/WordPress_Feeds


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    in reply to: My response isn’t showing #115502

    Andrea Rennick
    Keymaster
    Post count: 1433

    Automated moderation. :) I cleaned out your posts.

    Anything with 3 or more links gets moderated by default.


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    in reply to: Retina and Various Sized Favicons for Apple Products #112662

    Andrea Rennick
    Keymaster
    Post count: 1433

    You’re using relative links, not absolute ones. Nothing to do with the install in a subfolder or using a child theme.

    The favicon also shows fine for me.

    They can take as long as a month to clear the DNS cache for some people. Click the link in the HTML source.


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    Andrea Rennick
    Keymaster
    Post count: 1433

    If anyone still has issues please file a ticket.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    Andrea Rennick
    Keymaster
    Post count: 1433

    Hi Vivek – if you do decide to release it as a premium theme on your own site, just drop us a line in help desk and we’ll let you know the correct guidelines to follow.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    in reply to: Genesis 2.1.0 broke blog posts tags. Help #112420

    Andrea Rennick
    Keymaster
    Post count: 1433

    Hey everyone – can you each submit support tickets through our help portal?

    We see those first and with details, we can get things sorted faster. ;) Remember, we do not regularly check the community forum for actual support issues.

    Thanks!


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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Viewing 15 posts - 16 through 30 (of 343 total)