Andrea Rennick

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Viewing 15 posts - 16 through 30 (of 331 total)
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  • Andrea Rennick
    Keymaster
    Post count: 1110

    If anyone still has issues please file a ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 1110

    Hi Vivek – if you do decide to release it as a premium theme on your own site, just drop us a line in help desk and we’ll let you know the correct guidelines to follow.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis 2.1.0 broke blog posts tags. Help #112420

    Andrea Rennick
    Keymaster
    Post count: 1110

    Hey everyone – can you each submit support tickets through our help portal?

    We see those first and with details, we can get things sorted faster. ;) Remember, we do not regularly check the community forum for actual support issues.

    Thanks!


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Markup error: Warning: sprintf(): #112416

    Andrea Rennick
    Keymaster
    Post count: 1110

    It’s a small bug, fixes should go out today.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis 2.1.0 Duplicates After Entry Widget Content #112415

    Andrea Rennick
    Keymaster
    Post count: 1110

    It’s a small bug, fixes should go out today.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Studiopress blog #111987

    Andrea Rennick
    Keymaster
    Post count: 1110

    It’s almost as if StudioPress is waiting for someone to buy them up…. Sad….

    Studiopress is already merged with Copyblogger Media.
    Also Genesis updates are forthcoming. Nathan explained why there weren’t any for so long.

    They simply were not needed.

    There’s nothing to see here folks.

    Studiopress is more than just Brian these days. He’s free to write whatever he wishes on his own personal blog.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    in reply to: Can't find the editor #111962

    Andrea Rennick
    Keymaster
    Post count: 1110

    Ask your host if they disabled the menu.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    in reply to: Aligning the image in Genesis Responsive Slider. #110176

    Andrea Rennick
    Keymaster
    Post count: 1110

    You have it in a 900px wide container.

    The slider is responsive, meaning it responds to the size it is in. The image sizes may be 840px, but the space they are in is 900px wide. Thus you get a gap.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

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    Andrea Rennick
    Keymaster
    Post count: 1110
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    Andrea Rennick
    Keymaster
    Post count: 1110

    See http://my.studiopress.com/snippets/comments#comments-link


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 1110

    WordPress builds archive pages for you by defaults, with any theme. They are date based and author based, plus when you use categories and tags you get those archive pages too.

    This happens as soon as you press the publish button.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: where to start when building a child theme #106659

    Andrea Rennick
    Keymaster
    Post count: 1110

    You can start with the sample custom theme we provide as well. It’s pretty bare.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Roadmap update Genesis Framework #106296

    Andrea Rennick
    Keymaster
    Post count: 1110

    If you follow the developers on Twitter you will see that it is very much an active project.

    Also it is the core of our business – why on earth would we drop it??

    Nothing has *needed* updates for the latest version of WordPress, so we do not send out upgrades just for the sake of having something to update. From January to June is only 6 months.

    Remember, the bulk of the team also follows core WordPress development os we are aware of any changes that might be needed.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Terrible Support from the WordPress Forums #106295

    Andrea Rennick
    Keymaster
    Post count: 1110

    re: the WP forums. It is there policy to refer people who use paid themes back to the developers. All the forums there are staffed by *volunteers*.

    When posting at the wp.org forums, if you do have issues, state what you have done to try and solve it.

    “. I posted to a photographer to assist him as he wasn’t getting support and I got blocked from the WordPress forums!!”

    If you use abusive language, post too often, or complain too much then yes, you will get blocked.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Ambience Pro Article Intro #105917

    Andrea Rennick
    Keymaster
    Post count: 1110

    Login to http://my.studiopress.com/ and click the Theme Setup link next to the theme download.

    It shows how to set the theme up like the demo.

    We also do not use bbcode in these forums. It will mark you as a spam post.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 16 through 30 (of 331 total)