Andrea Rennick

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Viewing 15 posts - 316 through 330 (of 349 total)
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  • in reply to: Forum – My Studio Press #2330

    Andrea Rennick
    Keymaster

    The http://my.studiopress.com/ member’s portal currently does not show the tickets. They are all email based.

    And tbray09 – we aren’t using Buddypress. this is bbpress. :) These forums are not for official support. Please file a ticket in the helpdesk for that. Also note if you are looking for answers, the member’s area has setup tutorial and a Tutorials and Code Snippets links on the right side of the page.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Thread Prefix's #2329

    Andrea Rennick
    Keymaster

    Pre sales should go through the help desk.

    Theme specific support should also go through the help desk.

    We are not trying to replicate the old forum structure here in the new forums.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Where Are The Theme Specific Forums… #2327

    Andrea Rennick
    Keymaster

    .  I really liked that and wish we still could see that information.

     

    You can. The old forums are closed to new posts and still readable if you have a login.

    All the theme setup tutes are moved to the http://my.studiopress.com/ member’s portal. All of the extra codey stuff will eventually be moved as well. There is a Tutorials and Code Snippets tab on the right side of the member’s area with all kinds of useful info.

    Custom questions is what this forum is for. :)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: How Do We Track Our Support Tickets #2326

    Andrea Rennick
    Keymaster

    It;s an email system. :) You get emailed back and can see those.

    At some point we may be able to show them in your member’s area but right now that;s an idea.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Where on earth is the child theme downloads gone ??? #2324

    Andrea Rennick
    Keymaster

    Please visit the http://my.studiopress.com/ member’s area.

    This is where all the theme downloads are now.

    There will be none in this forum. The old forum will not be updated.

    If you have Pro Plus, the new theme will show up on the list.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: CSS/Styling for Minimum Portfolio #2124

    Andrea Rennick
    Keymaster

    OH HAI.

    Remember Firebug? :) It shows this. clear as a bell:

     

    .portfolio-featured-image a img {}


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: any slider that works with Page? #2121

    Andrea Rennick
    Keymaster

    Any slider that gives you a shortcode would work on a single page.

     

    Changing the Listings to using regualr posts would remove most of the functionality.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Source file won't extract #2109

    Andrea Rennick
    Keymaster

    No, ther eis no relation. A transaction ID is not needed to extract the zip. The file is not encrypted.

     

    This is actually the type of questions you can ask in our help desk, as it relates to the theme directly.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Executive Theme Setup – Bad Link #1836

    Andrea Rennick
    Keymaster

    Thanks, will fix up asap.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: When to use forums -vs- when to use support request? #1564

    Andrea Rennick
    Keymaster

    Please note also for the questions that people ask time and again – in the new http://my.studiopress.com/ members area are SETUP links on how to set up each tehme like the demo.

    On the right are “Tutorials” and “Code Snippets”

    These generally answer about 80% of the theme questions we get.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: What happened to all the info in the old forum? #1563

    Andrea Rennick
    Keymaster

    You do not *need* the old forum logins. :)

    Once things settle down, all the “good stuff” from the old forums will be mined and brought over into the tutorials section.

    And yes you can nag me directly. :)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Minimum Instructions #1562

    Andrea Rennick
    Keymaster

    It was overlooked. :)

    Also William – not sure what tutorials you were looking at. If you googled, you may have found instrctions for the previous version of Minimum, which was very different.

    We do man the help desk over the weekend, but understandably, responses may not be as quick as during a weekday.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Decor Landing page question… #1345

    Andrea Rennick
    Keymaster

    The setup instrctions for this theme are right in the http://my.studiopress.com/ under the “SETUP” link.

    The instructions are right there, ready fro you to follow, no ticket or forum post needed.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Minimum Instructions #1342

    Andrea Rennick
    Keymaster

    Anita – please direction people to the theme setup instructions under the “SETUP” link right next to the theme name in the http://my.studiopress.com/ portal.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: The new forums need the old forum structure #1341

    Andrea Rennick
    Keymaster

    And to repeat myself – for every single theme, in the NEW http://my.studiopress.com/ area, the theme setup instructions are listed right under the link that says “SETUP”.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 316 through 330 (of 349 total)