Andrea Rennick

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Viewing 15 posts - 76 through 90 (of 243 total)
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  • in reply to: Cannot select full width content #83984

    Andrea Rennick
    Keymaster
    Post count: 536

    We’re handling this in the help desk.


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    Twitterholic

    in reply to: Google Custom Search #83773

    Andrea Rennick
    Keymaster
    Post count: 536

    http://www.billerickson.net/genesis-wordpress-nav-menu-content/


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    in reply to: Installing a new design #83771

    Andrea Rennick
    Keymaster
    Post count: 536

    So now I have this Photoshop file and a vector file for the new page, and I have no clue how to install it, what the installation would entail, or whom to hire.

    Just to clarify, she didn’t give you anything to install, she just made a design. It still needs to be coded into a theme. That;s something she should have explained.


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    in reply to: Modifying Files Real Time #83122

    Andrea Rennick
    Keymaster
    Post count: 536

    The Genesis doesn’t allow file editing from inside the admin area like standard wordpress does.

    That is incorrect.

    If you are on Synthesis, they have turned off the WordPress editor. The base Genesis theme has nothing in it to do this.


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    in reply to: Translating to French the Agency Pro theme #83121

    Andrea Rennick
    Keymaster
    Post count: 536

    Those are filterable ares that are customizable. Please see the code snippets area in my.studiopress.com for each section.

    They are not translated by the plugin or po edit because they are *customizable* so you must do them manually in the functions file.


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    in reply to: Premise #82927

    Andrea Rennick
    Keymaster
    Post count: 536

    The best place to get help for this is the Premise help desk. They will be getting back to you shortly.

    This forum is for theme help.


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    in reply to: Limitation of Multisite #81228

    Andrea Rennick
    Keymaster
    Post count: 536

    Yes, Genesis will be able to do that, since each sub site (mapped or not) still has their own authors.

    You can use multisite to host multiple clients. It is more advanced, however, just like nutsandbolts pointed out.

    Peruse http://wpmututorials.com for a bit and see if you;d be comfortable with those kinds of tasks. (Yes that is my old site).


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    in reply to: Demos without Pricing #77347

    Andrea Rennick
    Keymaster
    Post count: 536

    Or set up your own demo site? ;)

    Also – you need to be CLEAR with clients that if they do not purchase the theme from us, we will not support them.

    We do get a fair number of tickets from people who thought they had a “legit” copy after their developer has moved on, and they needed support.

    Which we cannot give them because they did not buy from us.


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    in reply to: Error in Theme #77207

    Andrea Rennick
    Keymaster
    Post count: 536

    Make sure genesis is installed at /wp-content/themes/genesis/


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    in reply to: Where do I download my child theme #76822

    Andrea Rennick
    Keymaster
    Post count: 536

    If you have issues with your account, please file a help desk ticket so staff can look into it.


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    in reply to: Font Appears Large, Then Resizes to Normal #75260

    Andrea Rennick
    Keymaster
    Post count: 536

    That’s more of a workaround.

    Here’s a ticket for Chrome showing the issues exists across platforms, so this isn;t specific to our themes or even wordpress.

    https://code.google.com/p/chromium/issues/detail?id=319623


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    in reply to: old user account #75017

    Andrea Rennick
    Keymaster
    Post count: 536

    Forums accounts are no longer tied to user purchases. Anyone can register & post.


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    in reply to: Help needed please, for Genesis Responsive Slider setup #75016

    Andrea Rennick
    Keymaster
    Post count: 536

    Just in case anyone else needs guidance:

    http://my.studiopress.com/tutorials/using-the-genesis-slider-plugin/


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    Twitterholic

    in reply to: CSS problem with latest version of Chrome #74984

    Andrea Rennick
    Keymaster
    Post count: 536

    There’s a Chrome bug that they are working on. We have no idea yet if we can do anything in the theme to go around it.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Font Appears Large, Then Resizes to Normal #74983

    Andrea Rennick
    Keymaster
    Post count: 536

    There’s a Chrome bug about this. We don’t know if we can do anything on our end yet.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 76 through 90 (of 243 total)