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So now I have this Photoshop file and a vector file for the new page, and I have no clue how to install it, what the installation would entail, or whom to hire.
Just to clarify, she didn’t give you anything to install, she just made a design. It still needs to be coded into a theme. That;s something she should have explained.
The Genesis doesn’t allow file editing from inside the admin area like standard wordpress does.
That is incorrect.
If you are on Synthesis, they have turned off the WordPress editor. The base Genesis theme has nothing in it to do this.
Those are filterable ares that are customizable. Please see the code snippets area in my.studiopress.com for each section.
They are not translated by the plugin or po edit because they are *customizable* so you must do them manually in the functions file.
The best place to get help for this is the Premise help desk. They will be getting back to you shortly.
This forum is for theme help.
Yes, Genesis will be able to do that, since each sub site (mapped or not) still has their own authors.
You can use multisite to host multiple clients. It is more advanced, however, just like nutsandbolts pointed out.
Peruse http://wpmututorials.com for a bit and see if you;d be comfortable with those kinds of tasks. (Yes that is my old site).
Or set up your own demo site?
Also – you need to be CLEAR with clients that if they do not purchase the theme from us, we will not support them.
We do get a fair number of tickets from people who thought they had a “legit” copy after their developer has moved on, and they needed support.
Which we cannot give them because they did not buy from us.
Make sure genesis is installed at /wp-content/themes/genesis/
If you have issues with your account, please file a help desk ticket so staff can look into it.
That’s more of a workaround.
Here’s a ticket for Chrome showing the issues exists across platforms, so this isn;t specific to our themes or even wordpress.
Forums accounts are no longer tied to user purchases. Anyone can register & post.
November 22, 2013 at 9:28 am in reply to: Help needed please, for Genesis Responsive Slider setup #75016
Just in case anyone else needs guidance:
There’s a Chrome bug that they are working on. We have no idea yet if we can do anything in the theme to go around it.
There’s a Chrome bug about this. We don’t know if we can do anything on our end yet.