Andrea Rennick

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Viewing 15 posts - 121 through 135 (of 317 total)
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  • in reply to: What comes with Genesis #97129

    Andrea Rennick
    Keymaster
    Post count: 949

    Google Universal Analytics ( 2.1.1 )
    Greg’s Threaded Comment Numbering ( 1.5.2 )

    You do no tneed either of these. Genesi has a scirpts box to place the GA code in.

    WordPress does threaded comments out of the box.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Move Wintersong Responsive Menu? #96415

    Andrea Rennick
    Keymaster
    Post count: 949

    If you need official support, please file a help desk ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Feedburner #96191

    Andrea Rennick
    Keymaster
    Post count: 949

    The WordPress feed only works for posts.

    It appears you have no posts on your site – thus there is nothing in your RSS feed.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 949

    Permalinks are not theme based.

    See: http://codex.wordpress.org/Permalinks

    If you have issues setting up permalinks, talk to your web host.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Featured Posts Widget in Magazine Pro Theme acting strange #95528

    Andrea Rennick
    Keymaster
    Post count: 949

    You have sticky posts. Those are not counted because they are *sticky*.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: How do I access the old forum? #95525

    Andrea Rennick
    Keymaster
    Post count: 949

    The old forums were completely deleted.

    None of the themes we sell now would use any of the code snippets and tips from the old forums.

    All theme specific information is in the member’s area.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 949

    It’s not a Genesis issue. The theme folder name is not saved in any files because that would be a bad practise.

    Make sure your theme folder name has no capital letters and no spaces. WordPress got stricter about that, which would break the site in the way you are describing.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: News Pro Sidebar Problem #93236

    Andrea Rennick
    Keymaster
    Post count: 949

    Please be aware this forum is not an official support forum. The only way we know of issues is if people file support fixes.

    We do not monitor the forums. If you want an official response, please file a ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Compatible sliders in Parallax Pro #90017

    Andrea Rennick
    Keymaster
    Post count: 949

    We don’t enable shotcodes in widget areas by default in our themes.

    Again, there are plugins that will let you run any shortcode in a text widget on any theme.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Compatible sliders in Parallax Pro #90012

    Andrea Rennick
    Keymaster
    Post count: 949

    Hi,

    Where did you put the shortcode? In a widget area?

    WordPress will not execute shortcodes in a widget area by default. They removed that functionality and it’s now in a plugin.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 949

    It’s a hack, sorry.

    https://www.google.ca/search?q=Cannot+redeclare+_verify_activate_widget()&rlz=1C5CHFA_enCA503CA504&oq=Cannot+redeclare+_verify_activate_widget()&aqs=chrome..69i57&sourceid=chrome&espv=210&es_sm=91&ie=UTF-8


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desperate – apologies but I cannot access support #86965

    Andrea Rennick
    Keymaster
    Post count: 949

    I mean reply to the email Rebecca sent. That is the ticket you filed.

    We did get your new tickets, all of them. The Accounts person will handle it when she gets in.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desperate – apologies but I cannot access support #86955

    Andrea Rennick
    Keymaster
    Post count: 949

    Please reply to the original ticket you filed and tell them you cannot get in to the account. That;s the only way we can help.

    I was only alterted to this thread by the other poster. We do not monitor these forums.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: bbpress & buddypress activity stream #86650

    Andrea Rennick
    Keymaster
    Post count: 949

    You no longer need to use Genesis Connect with Buddypress unless you are on Buddypress 1.7 or before.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Slider stopped rotating #86448

    Andrea Rennick
    Keymaster
    Post count: 949

    Carsten – for future questions relating to the themes and functionality, please file a ticket in help desk.

    This forum is for community support. If you need official support, you have to go to help desk. (and yes I do see it’s resolved, this is for next time)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 121 through 135 (of 317 total)