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August 18, 2016 at 1:23 pm in reply to: Genesis Installed But Still Get "Parent Theme is Missing" Error #191550Andrea RennickMember
Genesis needs to be installed in a folder called /genesis/ exactly like that.
If you had to rezip it or changed the folder name, this is why it installs fine and child themes cannot find it.
Child themes have code that says "go look for genesis in /genesis/".
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August 16, 2016 at 6:11 am in reply to: Heads up – Invalid HTML in Aspire, Showcase and Digital Pro front page #191376Andrea RennickMemberIf you would like the dev team to have a look at it, please submit a ticket.
We do not monitor the forums, so you must contact us directly if you have questions.
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Andrea RennickMemberYou're not supposed to upgrade child themes.
All code for things like security is in the framework, not the child theme. Any updates we do to child themes are minor and not expected to be rolled back to customized themes.
(minor as in things like css updates, spacing etc... nothing you would be required to update)
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Andrea RennickMemberI got them in my daily sweep.
Any threads with spam, tag the thread "spam" and I will see it.
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Andrea RennickMemberThe terms change for NEW pro plus purchases AFTER April 1st.
Did you buy pro plus after April 1st?
Then this does not change.
It does not apply to anyone who has pro plus now.
It does not apply to single themes.
The offer was for anyone who did NOT have Pro Plus to buy it now *before* those terms change.
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Andrea RennickMemberHe's using the Prose theme. This has a menu item to place custom code.
In this theme the code goes there.
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Andrea RennickMember@tom the offer was sent to users who do not have Pro Plus. You have pro plus. This doesn't affect you, ergo, it was not sent to you. 🙂
The only affects new customers buying Pro Plus. The recurring fees haven't been announced but will be soon.
Anyone who needs further clarification can file a ticket. I'm closing the thread as all questions have been answered.
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Andrea RennickMemberHow do you know that for sure? Have you seen that in the license docs or TOS?
It is in the email we sent out and we have replied this way to numerous inquiries in desk. Also, the new pricing only applies to the PRO PLUS pack going forward. It does not apply to single theme purchases.
If you are looking for an official statement that you are grandfathered in - this is it.
Also go have a look at other WordPress theme companies and take a tally how many have a one time fee and how many have recurring charges. 🙂
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Andrea RennickMemberYou can now access 2.2.3 on your downloads page.
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Andrea RennickMemberChuck - in this case the core edit shown is exactly the fix going into the next release.
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Andrea RennickMemberIt is indeed a WordPress repo issue, which they have finally fixed.
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If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
Andrea RennickMemberWe do what we can, and we have spam procedures in place here. I'm about to go clear up the lingering spam issues.
But if you do see a particular problem that is getting out of hand, it is best to file a support ticket and let us know, as this is a community forum and we do not monitor it.
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If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
October 7, 2015 at 9:02 am in reply to: permalinks settings causing my post content to disappear #167613Andrea RennickMemberPermalinks are done with rewrite rules, which are server side.
Contact your web host.
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Andrea RennickMemberThis is because your site is hacked.
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Andrea RennickMemberThe W3tc plugin developers will be releasing an update.
For now, change the minification settings to auto instead of manual.
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Andrea RennickMemberYes, we know. 🙂
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August 20, 2015 at 10:07 am in reply to: Genesis 2.1.3 – Download failed. couldn't connect to host #163011Andrea RennickMemberYes, Bluehost blocked our updates. We worked around it by moving our server to a different IP address.
Try again in 24 hours.
Otherwise, upgrading via FTP will work.
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If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
August 13, 2015 at 9:01 am in reply to: I'm an ignorant amateur with an idea and not sure if I can, or how to execute it #162252Andrea RennickMemberImages are not categorized by default in WordPress, not with any theme.
Ideally, you want to be looking for a plugin to do this for you. A plugin, because it is part of your content, which stays the same no matter what theme is used.
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If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
Andrea RennickMemberGo to your user profile in the WP admin area.
Check the setting to show the SEO options.
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Andrea RennickMemberYou need to create a home.php file in order to use one. The sample theme does not include one.
Se the WP Codex on theme templates.
https://developer.wordpress.org/themes/basics/template-hierarchy/
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