Jen Baumann

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Viewing 15 posts - 1 through 15 (of 287 total)
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  • in reply to: Follow up replies not working #138008

    Jen Baumann
    Keymaster

    Based on the support ticket, this does appear to be resolved after updating the forum sender address earlier today.

    I’ll go ahead and mark this as resolved.

    in reply to: Follow up replies not working #137952

    Jen Baumann
    Keymaster

    Hi Jeremy.

    I noticed no one had replied to this thread, but you are subscribed. We completed additional testing with multiple staff members and user level accounts today and are receiving notifications.

    Please let us know if you receive a response to this through your ticket in help desk.

    in reply to: Thread subscriptions not working #136753

    Jen Baumann
    Keymaster

    We have completed an update that should resolve this issue going forward.

    If you are still having trouble, we recommend unsubscribing and re-subscribing.

    Also, we recommend double checking spam and junk folders, as sometimes notifications can be marked as spam.

    in reply to: Thread subscriptions not working #136521

    Jen Baumann
    Keymaster

    Hi Tom.

    We received and responded to your ticket on December 28th and saw your tweet yesterday. The development team is aware and working on the issue.

    I am subscribed to this thread and receiving email notifications so we’re doing some testing to see why it is working for some forum members and not others.

    We’re truly sorry for the inconvenience.

    in reply to: Ideas Needed for Header Right Widget #126637

    Jen Baumann
    Keymaster

    Hi!

    The theme demo does use a text widget to display an ad, but you can use the Social Icons widget in the header right widget area as well.

    in reply to: AgentPress Search Listings Duplicated #125815

    Jen Baumann
    Keymaster

    You’re very welcome, Dan. I’m glad I could help!

    in reply to: AgentPress Search Listings Duplicated #125765

    Jen Baumann
    Keymaster

    Hi Dan.

    I’m sorry you’re having difficulty with the listings page. I took a look at the url you provided and it appears that you have a featured listings widget in the Listing Archive widget area.

    To remove it, navigate to Appearance > Widgets, then open the Listing Archive widget area and remove the AgentPress – Featured Listings widget from that area.

    If you’re still having trouble, please contact us through our support desk at http://my.studiopress.com/help/

    We’re happy to help you sort this out.

    in reply to: Mobile Menu support? Future improvements? (all themes) #92207

    Jen Baumann
    Keymaster

    We are working on improvements to the mobile menu system and are currently testing options for this, though there are specific challenges for implementing mobile menus in a way that will be compatible with all themes and implemented in the most streamlined, standards compliant, and effective way possible.

    Many mobile devices do support the menus we currently have. However, some devices require using a non-linking menu item as the top level item rather than having it link to a page to access the submenus. You can add one by adding a custom link to your menu and using # as the url.

    Alternatively, you could try adding this to your functions.php file:

    add_filter( ‘genesis_superfish_enabled’, ‘__return_true’ );
    add_action( ‘wp_enqueue_scripts’, ‘child_enqueue_scripts’ );
    function child_enqueue_scripts() {
        wp_enqueue_script( ‘hoverIntent’ );
    }
    in reply to: How do I create a custom Search Results Page #89785

    Jen Baumann
    Keymaster

    For HTML5 themes, the search.php would contain the following to show only post titles:

    <?php
    /** Remove the post info function */
    remove_action( ‘genesis_entry_header’, ‘genesis_post_info’, 12 );
    /** Remove the post meta function */
    remove_action( ‘genesis_entry_footer’, ‘genesis_post_meta’ );
    /** Removes everything form post content **/
    remove_all_actions( ‘genesis_entry_content’ );
    
    genesis();
    in reply to: Metro Pro Menus #84160

    Jen Baumann
    Keymaster

    Hi Scott!

    To set up the theme like the demo, the tutorials for this are here http://my.studiopress.com/setup/

    To set up the navigation menus see: http://my.studiopress.com/tutorials/use-navigation-menus/

    in reply to: Fabric Color Selections #68594

    Jen Baumann
    Keymaster

    You’re welcome!

    in reply to: Metro misbehaving? #40243

    Jen Baumann
    Keymaster

    This may occur if you aren’t using the latest version of WordPress.


    Jen Baumann
    Keymaster

    We resolved it through the support desk. There was just a missing brace } in the media query before the added css. Case closed! :)

    in reply to: Comments not nesting properly on Executive theme #37028

    Jen Baumann
    Keymaster

    Hi there. If you have problems like this with a theme, the best place to get help is by clicking the Get Help link when logged in to http://my.studiopress.com. This way we know about the issue, can communicate it to the development team, and can help you fix it :)

    In your style.css change

    .comment-list li ul li {
      margin-right: -22px;
    }

    to

    .comment-list li ul li {
      margin-right: -1px;
    }
    in reply to: Metro header not showing #36595

    Jen Baumann
    Keymaster

    If you are having trouble with the header, please submit a support ticket at http://my.studiopress.com/help/

Viewing 15 posts - 1 through 15 (of 287 total)