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Roberto Gomez

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  • December 10, 2012 at 12:47 pm in reply to: Creating a three column page in Backcountry #4224

    Roberto Gomez
    Participant
    Post count: 18

    Hi Friend:

    Please go here

    http://my.studiopress.com/tutorials/content-column-classes/

    November 26, 2012 at 2:32 pm in reply to: Cannot access my account #1740

    Roberto Gomez
    Participant
    Post count: 18

    Thanks Brian, solved the problem, I could not expect less from their great team of people

    November 26, 2012 at 12:36 pm in reply to: Cannot access my account #1728

    Roberto Gomez
    Participant
    Post count: 18

    boys, I depend of the themes and I can not wait, if I have not an answer and solution today, you forced me to buy Pro Plus Themes back under protest.

    November 26, 2012 at 9:18 am in reply to: Cannot access my account #1715

    Roberto Gomez
    Participant
    Post count: 18

    Hello Brian, is this complicating restoring our access as Pro Plus Members, eventhough I put the transaction number in the requirement.We are asking for email confirmation from where the payment run and I’m not sure I saved that information. I design only with Genesis and I have 4 projects delayed. You could help us, it is very simple to check my status on the old platform and you will see that I am Pro Plus Members. Unfortunately my English is not very good, and no doubt of this is causing problems.

    November 25, 2012 at 2:36 pm in reply to: Theme Downloads #1613

    Roberto Gomez
    Participant
    Post count: 18

    Yes Susan I complete yesterday the request with all information. But I do not have responds yet

    • This reply was modified 5 months, 3 weeks ago by  Roberto Gomez.
    • This reply was modified 5 months, 3 weeks ago by  Roberto Gomez.
    November 25, 2012 at 2:32 pm in reply to: Cannot access my account #1610

    Roberto Gomez
    Participant
    Post count: 18

    Hi Gardner I have the same problem, I lost the posibilities to access to ProPlus Themes and I sent the request by Account Assistance yesterday:

    This is the email that I receive in the past:

    Paul,
    Welcome to StudioPress.com.
    – How To Get Support Forum Access –
    In order to gain access to the StudioPress Support Forums and Tutorials follow these steps:

    Register yourself at the StudioPress Support Forums …. (click on the link)

    Log into the Forum
    Go to the User CP > Upgrade Support page …. (click on the link)

    Enter the your Transaction ID, displayed below, into the “Transaction ID” box and click on the “Save Changes” button.

    Transaction ID: 0SB57283S0493901H

    Review the Forum Rules …. (click on the link)

    Sorry for the bad english

    • This reply was modified 5 months, 3 weeks ago by  Roberto Gomez.
    • This reply was modified 5 months, 3 weeks ago by  Roberto Gomez.
    November 24, 2012 at 10:57 pm in reply to: Theme Downloads #1540

    Roberto Gomez
    Participant
    Post count: 18

    I have the same problem, I cannot download themes and I am Pro Plus Members

     

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