Lisa at OG

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Viewing 15 posts - 31 through 45 (of 70 total)
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  • in reply to: Remove featured image not working properly in Crystal Theme #68239

    Lisa at OG
    Participant
    Post count: 96

    Hi Gary, appreciate the help with this. We used backup buddy and reproduced the site on our server. We made the changes you suggested above and there appears to be a syntax error someplace in the code because it won’t save properly.

    Having said that, we will give you Admin access to the actual client site so that you can take a look and see what’s happening w/ this theme. How do I privately send you the login credentials?

    in reply to: Remove featured image not working properly in Crystal Theme #68106

    Lisa at OG
    Participant
    Post count: 96

    Gary, I can’t find the support URL. Yes, we have done customizations to the Crystal theme but nothing that would affect the featured image functionality. Any customizations done were ages ago when the site was first built and it was working great. No customizations have happened since. The only trigger may have been the updates to WordPress and Genesis.

    We would not want to update to Crystal 1.0.1 because we’d have to re-add all of our custom CSS. This is frustrating. This is the only client with the Crystal theme. It appears the issue is specific to Crystal Theme.

    in reply to: Remove featured image not working properly in Crystal Theme #68091

    Lisa at OG
    Participant
    Post count: 96

    We have not added any addt’l plugins since we first built the site some time ago. They were all working no problem. We have since disabled ALL plugins to see if it would work and it did NOT. Sadly, this would have been an easy fix. Not so lucky though. None of the other StudioPress themes seem to have this issue – ONLY this Crystal Theme. We posted in WordPress.org and they said it was definitely a “theme-related” issue.

    Any other suggestions?

    in reply to: Navigation Vertical Alignment #54779

    Lisa at OG
    Participant
    Post count: 96

    Whoops, figured it out. I needed to address the vertical alignment using a margin-top and single out each menu item by it’s ID #. Yeahhh!!!

    in reply to: Youtube Widget or Player #50173

    Lisa at OG
    Participant
    Post count: 96

    Hi there,

    I would recommend a plugin called WP Video Lightbox. It allows you to replace the image thumbnail with one of your own, it will open in a lightbox and you can determine the size you want it to be.

    As for disabling related videos from playing at the end of the current video, just ensure that when you go to get the embed code from YouTube that you “uncheck” the “Show Suggested Videos When the Video Finishes” option.

    There may be a way to remove the title display. You’d have to check the plugin tips and tricks.

    As for disallowing people from clicking through to YouTube — there is likely no way to do that (it certainly wouldn’t be to Google’s advantages to allow that). But if you use the lightbox people are less likely to leave anyways because they can view the video right within your website and it’s convenient. BTW, this plugin is compatible for smart phones and all major browsers.

    in reply to: WordPress Blog Hacked – Malware #50171

    Lisa at OG
    Participant
    Post count: 96

    We would recommend SiteLock. If you already have been hacked and you call them, I believe it costs around $250 for them to remove the malware and fix your site. Sign up for their pro plan moving forward and they will scan your website daily and remove any malware automatically. Sitelock costs regularly around $200 BUT if you are hosted with Bluehost or other hosting companies that work with them, it is cheaper (approx $59/year). Definitely worth the price for peace of mind.

    Hope this helps.

    in reply to: Frustration with Pro Plus Package #50121

    Lisa at OG
    Participant
    Post count: 96

    I did submit a ticket and did get a response. After several emails the issue was resolved. Thank you to the StudioPress Team for responding so quickly so we could try to meet our deadline. Much appreciated.

    in reply to: Responsive slider: excerpt with read more? #50019

    Lisa at OG
    Participant
    Post count: 96

    When you add your content into the excerpt box add the Learn more link using HTML. Something like this:

    <a href="http://www.urlname.com/">Learn more</a>

    Make sure you substitue urlname with the correct url pathway. That will do the trick.

    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    • This reply was modified 9 months, 1 week ago by  Lisa at OG.
    in reply to: Share button plugins – Page Errors in IE #17237

    Lisa at OG
    Participant
    Post count: 96

    We always like to do an HTML Validation and get our clean bill of health. I hate to see error messages even if they are not affecting our functionality. Great minds think alike – I have done exactly that and left messages for the respective plugins. Thanks Anita.

    in reply to: Share button plugins – Page Errors in IE #17213

    Lisa at OG
    Participant
    Post count: 96

    Hey Anitac, what do you mean by it’s an issue that would be resolved by Facebook?


    Lisa at OG
    Participant
    Post count: 96

    Thanks to both of you for the input. Much appreciated.

    in reply to: Genesis slider height not changing #14340

    Lisa at OG
    Participant
    Post count: 96

    To check for  plugin conflicts: “deactivate your plugins one-by-one until you find the one that is conflicting”. If none are, then move on to looking for errors in your code. It’s always good to do this anyways. I’d recommend http://www.w3schools.com/web/web_validate.ASP to check HTML, XHTML or CSS code site-wide. It will tell you any errors it finds so you can correct them. That may resolve your issue.

    If not, I would go back to square one because the theme works “out of the box”.

    in reply to: Genesis slider height not changing #14328

    Lisa at OG
    Participant
    Post count: 96

    Sunil, if you’d like us to provide some development services, please send me a private message to info@originalginger.com. Thanks.

    in reply to: Genesis slider height not changing #14074

    Lisa at OG
    Participant
    Post count: 96

    I also have a demo set up of this particular theme. Mine is working perfectly straight out of the box. If I were you I would look for broken code that might be affecting the excerpts OR check to see if there are any plugin conflicts. One little piece of code out of place like a comma can throw a wrench into things. Hope this helps.

    in reply to: How to get a Home Page Widget to Display on All pages #13738

    Lisa at OG
    Participant
    Post count: 96

    Sorry Anita, I removed the code when it wasn’t working.

Viewing 15 posts - 31 through 45 (of 70 total)