[nickthegeekKeymaster Post count: 603]

I would recommend contacting the Synthesis staff about your concerns. These are community forums for StudioPress users. The vast majority are not Synthesis users and your concerns cannot be addressed by the users here effectively.

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Update by GaryJ (as I can’t re-open the thread):

Nick,
While the origin of the problem does indeed lie with the Synthesis set up, this is a community for Genesis users – we help with plugin-related issues with Genesis, so we can help with hosting issues too, especially for something like this.

Everyone else,
The WP editor is useful for updating CSS files, but it’s poor for editing PHP files – one forgotten semi-colon, or some other syntax error, and the site will throw a white screen, then the only way to fix it is via FTP.
Filezilla and most decent hosting support SFTP, which is a secure version of FTP. Unless your whole site runs on SSL (starts with https://), then any changes you send via the WP editor could be sniffed out anyway. SFTP eliminates that risk, as well as putting general access to site files behind the extra username and password associated with FTP (and can be easily limited with certain IP addresses etc.), rather than just your WP password.
Learning how to use FTP is by far the better choice here.

[nickthegeekKeymaster Post count: 603]

Thank you for the recommendations. For them to get the best reception I would suggest that you file this using the ticket system or by contacting the theme developer directly. This forum is for the community and while it may seem like the best place your criticism will be missed by the ears that could do something about it.

[nickthegeekKeymaster Post count: 603]

Please use this form for any account assistance issues

http://studiopress.com/account-assistance

[nickthegeekKeymaster Post count: 603]

by the way, which tutorial is referencing a zip sent via email? I’d like to get that changed.

[nickthegeekKeymaster Post count: 603]

Sorry that you are having trouble with this. I’m going to guess that you are on a Mac since that is when I usually see this issue. I recently switched to using a Mac and that first week this issue caused me endless frustrations. It turns out there is a default setting that unzips downloaded files and then deletes the zip file automatically. I guess this is handy unless you need the zip files like WordPress users do.

I found there are two simple solutions. You can disable this option in the browser preferences. I just looked and the option says “Open safe files after downloading” and is in the “General” tab. Once disabled you should be able to download zip files like normal.

The other option is to press “control” while clicking on your folder. Select to “compress” the folder and you will get a new zip file easy as that. It is super important that the Genesis folder be named “genesis” exactly like that. It can’t be “genesis-2″ or anything else like that.

I hope this helps ease your frustration and gets you back on track.

[nickthegeekKeymaster Post count: 603]

Candice,

You will have created an account when you made your purchase. This is going to use the email address and password from that checkout page. Use that to log in at my.studiopress.com and download Genesis and a child theme from that page. You can also access the setup tutorials by clicking “Get Started” next to the child theme download link.

[nickthegeekKeymaster Post count: 603]

Eduardo,

It really depends on the code. Not all code can go into the Genesis Simple Hooks plugin. If it is supposed to do something in admin it will not work. If it is an action that adds some functionality to the front end of the site, you may just need a part of it. For example:

add_action( 'genesis_before_content', 'child_before_content' );
function child_before_content() {
    echo 'This is before the #content div';
}

You could put this into the genesis_before_content hook in the Genesis Simple Hooks plugin

<?php echo 'This is before the #content div'; ?>

It will do the same thing. Then again, since I’m just outputting HTML there you could just add this too

This is before the #content div

Ultimately it is something that would have to be modified a bit on a per instance case though, not something that can be covered with “add this to ‘x’ hook and you will be fine every time.”

[nickthegeekKeymaster Post count: 603]

Thanks for the recommend. Other than Google+ authorship, which has a very clear SEO benefit in the most popular search engine, we are not really adding anything for that in addition to what is in WordPress by default, instead we are deferring to plugins which can be updated more rapidly for the changing environment of social networks.

[nickthegeekKeymaster Post count: 603]

Ping backs are not going to significantly affect your SEO unless you are heavily loading links to multiple posts and generating a lot of interlinking ping backs. That could cause problems. We do not have anything in Genesis to address this and do not have anything written up about it because the scenario in which this can be a problem is more of a fringe case issue.

[nickthegeekKeymaster Post count: 603]

First off, thanks for taking the time to address your concerns.

The new portal os broken into a few of different sections. Support, documentation, and customization. This was done because a lot of legitimate support issues were being lost, especially for new customers. If you do a quick search you will see this is something we have written quite a bit on. We are working on improving documentation based on what is coming into support. The things we have coming in more often we are tracking and converting into documentation and working on putting that up front on the support request page so users with common issues can help themselves. The support system allows us to track this much more easily so we can better track this.

The customization type questions are best placed here, and it is searchable, we are working on improving the search mechanism based on feedback from users.

As to WordPress functionality not working in Genesis. We actually work very hard to use WordPress functionality. We do not replace it or lock it out. Most likely it comes down to correct usage. Using your example, you cannot use a global variable inside a function unless you declare it first. This is PHP 101 and is pretty easy to deal with.

If $user_ID is global then you have to make it available like this

<?php
global $user_ID;

if( $user_ID ) {
  //do something

}
?>

[nickthegeekKeymaster Post count: 603]

you may want to check out this article

http://www.copyblogger.com/wordpress-website-security/

[nickthegeekKeymaster Post count: 603]

cURL has to be activated on the server. It is independent of WordPress. You will want to check with your host to see if cURL is enabled and if not if it can be enabled. In some hosting environments it can be enabled via a php.ini or even .htaccess file.

[nickthegeekKeymaster Post count: 603]

Just want to say, we are still looking into why the spam is happening like this. Askimet does not seem to be doing what it should be, but I have coded up a plugin which should make it easier to deal with by allowing us to block a user and mark all topics and replies as spam.

While I have tested this in a clone I setup of the forum we do not wish to activate a new (especially one that was literally written yesterday) plugin on the weekend. If this spam is still a problem next week this new weapon against the spammers should help quite a bit.

[nickthegeekKeymaster Post count: 603]

where is the gist cloning not working?

[nickthegeekKeymaster Post count: 603]

Yes, please use the Sample child theme 1.9. The 1.9.1 update did not address anything in the style.css file so there was nothing to update in the sample child theme.

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