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That is more difficult. To get it to work correctly you actually need a media container. I am looking into the best way to handle this in general and will make that available in a plugin update.
As Sozo shared, we are relying on users to tag their threads. Please put in relevant tags such as the theme you are using. This will make it much easier as things develop so that users can search by theme.
The change is actually based on many different problems with the previous system plus the desire to use our own product (Premise) to handle things. Also we are a WordPress company so it makes sense for us to use WordPress services (bbPress) over other services.
Some of the issues we had with the previous system include limitations on downloads and the inability to allow ProPlus members to get new themes without using the forums to deliver the downloads. A lot of users were very frustrated with this delivery system as were we. my.studiopress is about making a one page system that all users will have access to so purchases are available without going through hurdles.
We also had problems with users registering for support. The old system required a purchase, then a download link and support email were sent. Because of the way the system worked they had to register for a support account then upgrade that account. This system had so many “moving parts” that things broke regularly. You wouldn’t believe the number of times users weren’t able to get to support or even tutorials because of this system. The new system gives immediate access to tutorials and the technical and usage support in one step. For customization requests there is one more step. It is so much simpler and things break less often. When we find something broken we can fix it because it is our system. We developed it and the developers are on staff. It’s a pretty good scenario for making sure things work and that is best for our customers.
Speaking of support, in the old forums users created a thread and then needed to wait till we could answer it. If they replied to a thread before we could or if someone innocently said “yeah, I’ve got this same problem” we would miss the thread. That is a messed up support model. It was fine when we fielded 50 or so threads a day. We could go and looks to see if things were missed pretty easily. Towards the end I fielded 75-100 myself each day, and I know the other moderators were fielding a ton too. We had so many threads that we just missed literally dozens every single day. Last January we went through and made a solid effort to find every single thread that was missed. It took a couple hours every day. We did this for a month and we had an average of 20 a day back then. Requests were only going up so missed threads only went up. That is a seriously bad support system. It makes us look bad and it makes our customers very frustrated. Users that learned the system didn’t make this mistake so that means the ones who were getting the brunt of this are new customers, ones who don’t know how much we really want to help everyone. That frustrated us the most.
Another big problem we had, there wasn’t a good way in the old system to tag team. If I took a day off (heaven forbid) then anyone who I was helping had to wait till I got back. Sometimes I even like to take a whole week of vacation, and that means people had to wait a whole week for my to get back and answer them. That is not how you do support. Under the new system I can tag the other staff if I think they are better suited to answer the question or they can tag me in. If I take time off they can see all my waiting tickets and respond. It is much better for us because we can actually take some off and not think “man I can’t enjoy my time off because I know there are people who think they have been abandoned.” It is better for the customers because they don’t feel abandoned when we take time off. It really is a win for both of us.
I could keep going on this. We had so many meetings before things got started where we listed every bad thing and every good thing about how the old system. The lists are long on both sides. Ultimately we knew we had to keep community forums because we have an AMAZING community. We also knew we needed a support system for technical and usage issues that didn’t lose customers.
We know the system we have now isn’t perfect, but it is a system we own, so we can continue to develop it to adapt to the needs of StudioPress and the needs of our customers.
Looks like you added “[post_info]” as your short code. This isn’t actually a short code. You will need to add the actual markup that is in the post info to the output.
Here is a tutorial on adding a custom post type to the main RSS feed
The post type is “video”
Jeff, There really isn’t a simple way to do that. The issue is that the read more is part of the content output, so you would need to make your own custom content and a custom short code to output the more link in the post meta section.
I was going to recommend that same series. I try to break it down and follow more or less the same path I took as I learned Genesis with an emphasis on learning how to use the files to find things like that.
It can be a beast since it can occur in more than way. If you are lucky you can fix it by:
[*]Replace all WordPress files except the wp-config.php file via FTP with a new clean download from wp.org
[*]Delete all themes you aren’t using including Genesis
[*]Delete all plugins
[*]Upload a new copy of Genesis and remove any malicious code from the child theme. Since the child theme is simple it should be easy to identify code that wasn’t part of the original theme or code you added.
[*]Log back into WordPress and change your password
[*]remove any users you don’t recognize
[*]upload your plugins again, make sure they are clean copies
[*]change FTP passwords and do a virus scan on your computer and any other computer that has FTP or admin access to the site.
You should check out this article
Well, I’ll say this. We have had Black Friday deals for the past few years. I can’t say we will because I’m not in that department, but if you are an affiliate and want to push the sale I’d recommend keeping an eye on your inbox for the next few days so you are ready. I could be wrong but it does seem to be a tradition.
No, there is no limit. That is one of the things that really drove us nuts with the previous system. Once that limit was reached we had to go reset it and send a new link. This is much better in so many ways.
As Susan said, the old forums are available to users that were on that system as a read only resource so they can see the tickets they had submitted and otherwise use that resource as this one is built up.
birdonawire55 and anyone else that is missing themes,
Please use this form to let us know which themes are missing
You will still be able to search the old forums for your answers while these forums build up. You can also use these forums.
It is more than just securing the data. When you collect details like that you need everything secured. SSL to ensure the data between the form and your server or the third party server is secured. The server itself needs to be secured. Do you want to trust the third party public system to secure your data? Any system that could ever access the data needs to have extremely high security. A single virus or trojan can cost you big.
I mean really big. When you collect this data you are responsible for it. If it gets out (and it will unless you are crazy good, this stuff gets taken from secure servers on a scarily regular basis and it is most often collected because some computer with access got hacked not the secure server) then you are liable for damages. Lawsuits on this kind of stuff have cost millions lately.
Personally I refuse to do any project that looks to collect this kind of data. When I do Credit Card Processing I try to convert that to a purchase ID with the gateway without recording the credit card number ever. I don’t want anything to do with keeping data like this. There are third party agencies that can process the data and send me the info I need so I don’t ever have to touch the personal information.
Um, I don’t know of any system that does that. I would never fill that in with a WordPress based form. If you want to collect that kind of info you need a ton of security, split your information into two secured and encrypted databases so if one does get lifted the info is useless.
Seriously not something you want to get into without a lot more experience in securing data. You will get hacked and you will get sued. Look at the Playstation Network and other big systems out there that have been hacked, and they weren’t even collecting SSN+CC. Do that and every identify theme will be all over you.