nickthegeek

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  • in reply to: Excerpts on some pages / full posts on others #1794

    nickthegeek
    Keymaster
    Post count: 751

    There are a few ways to do this. One solution is to use a custom conditional action like


    add_action( 'genesis_before', 'child_conditional_actions' );
    function child_conditional_actions() {
    if( is_page_template('page_blog.php') ) {
    remove_action( 'genesis_post_content', 'genesis_do_post_content' )
    remove_action( 'genesis_post_content', 'genesis_do_post_image' );
    add_action( 'genesis_post_content', 'the_content' );
    }
    }

    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    • This reply was modified 1 year, 12 months ago by  nickthegeek.
    in reply to: Outreach Theme Header Not Displaying #1793

    nickthegeek
    Keymaster
    Post count: 751

    Glad it is working. Next time please leave a URL so ti is easier for us to see what is happening. Also, this is a question you could submit to us via my.studiopress. Thanks.

    in reply to: Can't buy through my.studiopress ??? #1792

    nickthegeek
    Keymaster
    Post count: 751

    Carsten,

    We have been crazy busy in support today. Lots of people buying on the last day of the sale. Please make sure you log into your account first. If it still does not work or you do not have a my.sp account please try a different browser. Thanks.

    in reply to: Support ticket with non-standard url #1791

    nickthegeek
    Keymaster
    Post count: 751

    we get plenty of requests with nothing in there.

    in reply to: URGENT!! In Need Of Support #1675

    nickthegeek
    Keymaster
    Post count: 751

    Cheers.

    in reply to: URGENT!! In Need Of Support #1672

    nickthegeek
    Keymaster
    Post count: 751

    Sorry you have not heard back from us. I just checked and I do not see multiple unanswered requests. It is likely that the requests were responded to but caught in a spam filter. Please whitelist @copyblogger.com and check your spam folder. Thanks.

    in reply to: 404 errors on main nav pages #1534

    nickthegeek
    Keymaster
    Post count: 751

    Try using a different browser when you aren’t logged in. See if that makes a difference. If so please disable all of your plugins and test.

    in reply to: Minimum Instructions #1531

    nickthegeek
    Keymaster
    Post count: 751

    William,

    I think I replied on this for you and a couple of other folks. I just want to put a general update here. First, HUGE thanks to the community members that helped out. Seriously. You guys (and I don’t mean that in a gender specific way) are great. So glad to see much more community involvement as these new forums get under way.

    Anyways, I’m going to be updating the setup tutorials. I’m not sure if this was an oversight or if it was accidentally removed in an edit. This is information that very much belongs there.

    in reply to: What happened to all the info in the old forum? #1495

    nickthegeek
    Keymaster
    Post count: 751

    William,

    At this time it is being left open for existing users who have questions that were asked and need to see the information. The current system doesn’t link into the vBulletin software so we cannot facilitate new registrations, so the forums are locked. If you cannot find the answer in your setup tutorials you may create a support ticket or create a thread in this forum. If it is a question about changing the functionality or appearance of the theme please use these forums.

    This will help improve the content available in these forums which will reduce the need for the old forums.

    in reply to: 404 errors on main nav pages #1494

    nickthegeek
    Keymaster
    Post count: 751

    I am not getting a 404 on that page. Did you find the issue?

    in reply to: COMMUNITY THEMES #1493

    nickthegeek
    Keymaster
    Post count: 751

    “Retired” themes can continue to be used. If your theme is “retired” it can no longer be purchased, but otherwise it is fine to keep using. If they are missing from your downloads please contact support so we can see why they are not available for you. Thanks.

    in reply to: Update: a strange problem resolved #1492

    nickthegeek
    Keymaster
    Post count: 751

    Thanks for the update. I remember trying to figure this out and how confusing it was because some of the transferred sites were fine for a bit then went south all of the sudden.

    I recently went through some real headaches with my hosting company when my sites started going really slow. They kept blaming the software and telling me to contact the developer. Of course contacting the developer is easy, I talk to myself regularly.

    They eventually relented when I showed them even loading a php file with a single line of code (phpinfo();) was producing errors and taking ages to load. Their concession, the server must have been hacked. We spent a couple of days setting up and rolling out a new server but things we still slow. They kept trying to upsell me and finally I found the problem after going through server files myself. At some point during an update the php.ini file had a line duplicated. This was throwing about a dozen errors every page load resulting in each of my sites having exceptionally large error_logs.

    Once I reported the issue they fixed it and the site started working like it was supposed to.

    So, the moral of the story, just because the host refuses to believe their server settings might possibly be at fault doesn’t mean that they are right. Keep pushing for a resolution.

    in reply to: When to use forums -vs- when to use support request? #1490

    nickthegeek
    Keymaster
    Post count: 751

    We don’t have an exact time frame on when the old forums will be closed. We have a LOT we want to get out of there as we built out Knowledge Base. I’ll look into the plugin forum to see why it isn’t open. It use to be.

    Speaking of the KB. This is the third leg of support that isn’t available. We understand that a lot of questions get asked repeatedly and now we have a good way to monitor that. We will be using this to track what is being asked regularly and use that to build up a KB. I”m not developing it so I get to dream big impossible dreams about what I want it to do. Then hope the dev team can make it a reality. Basically we want to see a system where the question will be scanned for key words before submitting then potentially relevant KB articles will be suggested. This makes for a much better system for helping users find answers before hitting the help desk.

    And of course, we will continue to keep the forums as a super important part of the support system. If everything goes according to plan the KB and community forums actually become the primary means of support with the ticket system handling important issues more like a free “priority” support for technical and usage issues.

    in reply to: Child theme color selections #1424

    nickthegeek
    Keymaster
    Post count: 751

    Adam,

    It would be possible but you would need a full on custom solution. You cannot hook into the color selector for that.

    in reply to: When to use forums -vs- when to use support request? #1423

    nickthegeek
    Keymaster
    Post count: 751

    Tickets form others are not likely to be available for search. We are looking at a way to have your tickets available in my.studiopress. We are also working on a Knowledge Base which will be pulling from information in the old forums as well as common questions we get in help desk. Since help desk is for technical and usage support we do not expect to have a huge variety of questions. All other questions can be placed in the forums so they will be searchable. We will be working on better searching. One thing that will really help this is making good use of the tags.

Viewing 15 posts - 436 through 450 (of 523 total)