Forum Replies Created
Glad it is working. Next time please leave a URL so ti is easier for us to see what is happening. Also, this is a question you could submit to us via my.studiopress. Thanks.
We have been crazy busy in support today. Lots of people buying on the last day of the sale. Please make sure you log into your account first. If it still does not work or you do not have a my.sp account please try a different browser. Thanks.
we get plenty of requests with nothing in there.
Sorry you have not heard back from us. I just checked and I do not see multiple unanswered requests. It is likely that the requests were responded to but caught in a spam filter. Please whitelist @copyblogger.com and check your spam folder. Thanks.
Try using a different browser when you aren’t logged in. See if that makes a difference. If so please disable all of your plugins and test.
I think I replied on this for you and a couple of other folks. I just want to put a general update here. First, HUGE thanks to the community members that helped out. Seriously. You guys (and I don’t mean that in a gender specific way) are great. So glad to see much more community involvement as these new forums get under way.
Anyways, I’m going to be updating the setup tutorials. I’m not sure if this was an oversight or if it was accidentally removed in an edit. This is information that very much belongs there.
At this time it is being left open for existing users who have questions that were asked and need to see the information. The current system doesn’t link into the vBulletin software so we cannot facilitate new registrations, so the forums are locked. If you cannot find the answer in your setup tutorials you may create a support ticket or create a thread in this forum. If it is a question about changing the functionality or appearance of the theme please use these forums.
This will help improve the content available in these forums which will reduce the need for the old forums.
I am not getting a 404 on that page. Did you find the issue?
“Retired” themes can continue to be used. If your theme is “retired” it can no longer be purchased, but otherwise it is fine to keep using. If they are missing from your downloads please contact support so we can see why they are not available for you. Thanks.
Thanks for the update. I remember trying to figure this out and how confusing it was because some of the transferred sites were fine for a bit then went south all of the sudden.
I recently went through some real headaches with my hosting company when my sites started going really slow. They kept blaming the software and telling me to contact the developer. Of course contacting the developer is easy, I talk to myself regularly.
They eventually relented when I showed them even loading a php file with a single line of code (phpinfo();) was producing errors and taking ages to load. Their concession, the server must have been hacked. We spent a couple of days setting up and rolling out a new server but things we still slow. They kept trying to upsell me and finally I found the problem after going through server files myself. At some point during an update the php.ini file had a line duplicated. This was throwing about a dozen errors every page load resulting in each of my sites having exceptionally large error_logs.
Once I reported the issue they fixed it and the site started working like it was supposed to.
So, the moral of the story, just because the host refuses to believe their server settings might possibly be at fault doesn’t mean that they are right. Keep pushing for a resolution.November 24, 2012 at 12:04 pm in reply to: When to use forums -vs- when to use support request? #1490
We don’t have an exact time frame on when the old forums will be closed. We have a LOT we want to get out of there as we built out Knowledge Base. I’ll look into the plugin forum to see why it isn’t open. It use to be.
Speaking of the KB. This is the third leg of support that isn’t available. We understand that a lot of questions get asked repeatedly and now we have a good way to monitor that. We will be using this to track what is being asked regularly and use that to build up a KB. I”m not developing it so I get to dream big impossible dreams about what I want it to do. Then hope the dev team can make it a reality. Basically we want to see a system where the question will be scanned for key words before submitting then potentially relevant KB articles will be suggested. This makes for a much better system for helping users find answers before hitting the help desk.
And of course, we will continue to keep the forums as a super important part of the support system. If everything goes according to plan the KB and community forums actually become the primary means of support with the ticket system handling important issues more like a free “priority” support for technical and usage issues.
It would be possible but you would need a full on custom solution. You cannot hook into the color selector for that.November 23, 2012 at 5:31 pm in reply to: When to use forums -vs- when to use support request? #1423
Tickets form others are not likely to be available for search. We are looking at a way to have your tickets available in my.studiopress. We are also working on a Knowledge Base which will be pulling from information in the old forums as well as common questions we get in help desk. Since help desk is for technical and usage support we do not expect to have a huge variety of questions. All other questions can be placed in the forums so they will be searchable. We will be working on better searching. One thing that will really help this is making good use of the tags.
follow that link in my post for the Premise deal as well.