Enterprise Child theme and News Child theme purchased
 

Hello.

I have purchased both above mentioned child themes, but when I go to control panel to upgrade my Support and I feed my Transaction ID it says "No transaction was found for this transaction number.".

Kindly let me know how can I access both the theme forums??

Regards,

Ankur

Looks like you have access.

I only have access to Genesis Connect support forum, not to Enterprise and News Child themes forums.

I get this message when I click on "Child Theme Tutorial" option above :

vBulletin Message
ankur, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Log Out Home

Are you using the transaction ID from the Genesis purchase? If so please use the contact form to get help on the upgrade.
http://www.studiopress.com/contact

Also, WP CUMULUS wordpress plugin is not working in News Child theme. :coffee:
Used contact form to get help on the upgrade, but still not got any update for same...

How much more time will it take??

It varies, I'll send let the folks in charge of that know what is going on. You will need to start a thread in the support forums when you get access for any support issues.

We do ask that for the contact form you give 24-48 hours, especially on the weekends. :)

There's nothing in the contact form submissions from either your forum name or the email address attached to your forum account.

Hello,

I have again replied from the Contact Page with email ID as "ankur@sanver.com"

Please check the update me ASAP.

Regards,

Ankur

Actually, that;s the only email contact I see from you - the one sent a few hours ago.

I'll see if i can dig up your receipt.

The sale was under a different email address.

You'll have access to the News forum now. Please look at the tutorials there.

Thanks Andrea :pop:

Closing as resolved.