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-   -   Haven't recieved my purchase (http://www.studiopress.com/support/showthread.php?t=118955)

eliserepa 09-27-2012 10:49 AM

Haven't recieved my purchase
 
I purchased Genesis and a child theme this morning. Am I going to receive a link to download?

andrea_r 09-27-2012 12:44 PM

Sorry to hear you're having issues. The biggest problem we see with a download link not being received within minutes is one of the following:

-the email being spammed
- the email is sent to the email address associated with the paypal account
- the email is not labelled from Studiopress. It says FatFreeCart or Ejunkie.

If you can check spam folder and your paypal email, and still do not see it, please go through the contact form here:
http://www.studiopress.com/contact

They will email back a direct link.

eliserepa 09-27-2012 06:15 PM

Thanks! I got it

andrea_r 09-27-2012 06:25 PM

Great since the issue is resolved, I'll close the thread. If you have more questions, please open a new thread.


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