where do I can help with theme support
 

Sorry just purchase realise this may not be the area for this question but I am so very lost and frustrated. Cant upload, cannot find the appropriate area to write to forum, tutorials does not answer my question, cannot send a PM for support. HELP where do I go can anyone help. Apologies in advance for asking these questions but I have already wasted over one hour trying to search this site.

When you say you can't upload, what is the exact nature of the problem?

Hi Nick thank you for responding I go into WP upload and when I try to click onto the genesis framework folder its unresponsive and only wants to upload individual files not folder? I am on a mac not sure if that is a problem?

Sounds like you mac settings are such that the zip file is automatically unzipped when you download it. The solution is to zip the folder so you can use the WordPress uploader. Here is a tutorial to help you with this
http://www.macinstruct.com/node/159

Hi Nick, thanks so much that was the problem now I can go ahead and upload the child theme.

Hi Nick,

not sure if you can guide me again, yesterday I managed to install the Genesis Framework with your help and have no luck installing the child theme Pure Elegance. I followed the instructions and received a message that the Theme was successful installed but I can not see it in WP. When I previewed Genesis Framework thinking somehow the child theme it now connected to the framework, I see no theme, nothing to edit or change no resemblance of pure elegance child theme. I tried re-installing and got a message error saying this theme has already been installed?? Not sure what to do now.

Presumably, you had to rezip the child theme as well, can you verify that you didn't put it inside Genesis or otherwise edit or nest the directory structure?

Hi Nick,

This is the error message I found
Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.
Name Description
Pure Elegance The parent theme is missing. Please install the "genesis" parent theme.

After you helped me yesterday and I uploaded the Genesis framework this is the text directly underneath the Genesis logo on the Appearance>Themes in WP
Genesis 1.7.1 by StudioPress

Genesis is an advanced Framework for WordPress. Please do not modify this stylesheet, as it will be overridden in Genesis updates.
Activate | Preview | Delete

All of this theme’s files are located in /themes/Archive.

I did not touch the Framework only did as per instructions, left the child theme zipped and uploaded. I did receive a message when the upload was finished in WP that it was successful but its not showing in WP and definitely not in the framework. thanks Penelope

please post a link to your site.