It does take time for them to go through the contact form - we get a lot. :) And sometimes email bounces.
For the pro plus, themes can be downloaded here:
I can see your forum account needs to be upgraded using the transaction ID from your original email.
These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/
and you will need to SIGN UP AGAIN.
If you need assitance with setting up your theme, go to http://my.studiopress.com/
and read the SETUP links or the TUTORIALS link on the side tab.
If you need Account Assistance
, file a help desk ticket at the same location.