I am what would be considered a "novice" user. I bought Genesis and my first theme the first week in September - I've been here about 6 weeks; prior to buying Genesis, I knew *nothing* about CSS; I had a small amount of experience with HTML (from being on blogger), but I had no trouble with setting up my site with the tutorial in the theme forum, and by asking a few questions here on the board. I'm thrilled with the product, and happy with the support I've received here on the forum.
I'm still no expert, but I've become more comfortable with the product in the past 6 weeks that I now assist here in the forum to answer questions where I know I can help.
Susan @ Afford Your Passions
~ British born, Australian raised, American
~ Wife, Mother, Project Manager, Student, Stitcher, Crafter, Blogger... and now a StudioPress addict...
My blog: www.affordyourpassions.net