Another change I've just noticed is that when you go to Studio Press the menu no longer shows a Blog, but rather Releases. It appears Brian has a very simple personal blog elsewhere not talking about the new themes as they come out and so on.
I agree that these forums have become cumbersome but I believe this has to do with the software, VBulletin, which has been abandoned by many forum owners after it changed ownership. There is better software out there - Invision comes to mind - that offers a sleeker solution with customer support modules.
The unending slew of cookie cutter themes being released also I think led to congestion with lots of scrolling down to find what you were looking for.
Quote:
Originally Posted by NicktheGeek
A couple of important pieces of information. These specific forums are being locked. There is a new community forum that is being started. In other words, we will be keeping forums as part of the full support solution. We are creating a support portal for technical and usage support. One of the biggest frustrations we have had with forum support is that it is not possible to track threads that need a response outside of our unanswered posts list. There are so many ways in which that causes problems. Also, if a mod has replied but ends up taking a day or even a few days off (we do need time off on occasion) there isn't anything in place that lets everyone else see a thread has been replied to. The new support portal addresses all of those things.
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