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Enterprise Child theme and News Child theme purchased
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  #1  
Old 05-04-2012, 07:51 AM
ankur ankur is offline
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Default Enterprise Child theme and News Child theme purchased
Hello.

I have purchased both above mentioned child themes, but when I go to control panel to upgrade my Support and I feed my Transaction ID it says "No transaction was found for this transaction number.".

Kindly let me know how can I access both the theme forums??

Regards,

Ankur
  #2  
Old 05-04-2012, 08:04 AM
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NicktheGeek NicktheGeek is offline
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Looks like you have access.
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  #3  
Old 05-04-2012, 08:31 AM
ankur ankur is offline
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I only have access to Genesis Connect support forum, not to Enterprise and News Child themes forums.
  #4  
Old 05-04-2012, 08:36 AM
ankur ankur is offline
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I get this message when I click on "Child Theme Tutorial" option above :

vBulletin Message
ankur, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Log Out Home
  #5  
Old 05-04-2012, 08:37 AM
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NicktheGeek NicktheGeek is offline
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Are you using the transaction ID from the Genesis purchase? If so please use the contact form to get help on the upgrade.
http://www.studiopress.com/contact
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Designs by Nick the Geek
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Make web design easier, get FireBug for FireFox

Want to learn more about Genesis? Check out my Genesis Explained Series
  #6  
Old 05-05-2012, 10:17 AM
ankur ankur is offline
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Also, WP CUMULUS wordpress plugin is not working in News Child theme.
Used contact form to get help on the upgrade, but still not got any update for same...

How much more time will it take??
 

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