download links expired

[joecarrano]

I just opened the email to download the Genesis Platform and Child Theme, but both links were expired. I just purchased the software a few hours ago. Can someone help? Thank you.

[NicktheGeek]

Joe,

Ok, this is weird. Typically the link will only expire if you download it a few times. Sadly, I cannot get this working for you in the forum. Please use the contact form so we can get a new link sent to you.
http://www.studiopress.com/contact

As I said in my other post, we are working up a solution that will fix this type of problem. I know this isn't getting you up now but please know these types of problems frustrate us so much we have created a new system so our customers don't have to deal with the limitations of the system we were using.

[NicktheGeek]

Joe,

I just looked up your transaction information. I don't have access to the system for this but I really don't want you to have to keep waiting while we get this sorted so I'm emailing the file to you. Please make sure you have whitelisted copyblogger.com so you don't miss the email. It will take just a minute while I finish my email to you. I just wanted you to know I'm doing everything I can to get you in business.

[joecarrano]

I'm sorry, but I am completely lost. I can't even put a logo on my website. This is just way above me. I even purchased the genesis extender plugin, because it sounded like it would be easier to change my website.

Can I get a refund?

[NicktheGeek]

Joe,

If you are having trouble you can start a thread asking for help. We are very glad to help with helping new users. If you wish to get a refund please use the contact form. I don't have access to that system.