Shutting down the old forums following release of new portal...

[AffordYourPassions]

I just received the e-mail with the latest news about the portal. It mentions that "After a reasonable period of time, we'll shut down the old forums for good" - is it possible to get clarification of what "reasonable period of time" means, so that I can determine how much copy & pasting I have to do in what kind of time frame :)

[NicktheGeek]

The forums are a wealth of valuable information, so they will be available for your reference. New questions may be submitted to our StudioPress support team, or you may post in our new community forum for assistance from the smart StudioPress community.

We do not have an exact time frame on when they will be shut down but it will be after the new year most likely. We have several bits of code we want to pull out of the forum to turn into knowledge base articles for the new system.

[AffordYourPassions]

Thanks, Nick!

More knowledge base articles would be good :)

[NicktheGeek]

We are very excited about the new system. It is something we have been working towards for over a year and so many things that have frustrated us and you all as customers should be addressed in this. We have a lot more that will be coming liek the KB system but even in the initial state it is so amazing.

[cody]

Not sure I am following the information in this thread correctly, but are you saying your doing away with the help forums? The same forums that help 1000's of customers understand the way you present and sell your templates. If it was not for these forums I would have never bought my second template from you guys. The forums were the only place to find the answers I needed to make my purchased templates look and respond just like the demo. I purchased my first studio press template years ago and since then have managed to buy all of them. I am now worried because at times I do often refer back to the information found in the forums to help me fix any issues I am having with the studio press templates. In fact this was the best customer support forum I could find for Wordpress Themes. I hope you guys can help customers who have spent a lot of time and money using your software understand how to use them once the forums are gone.

[JohnEniste]

I'm not sure whether to be excited or anxious....Studiopress are well-known for the great support forum, and i for one am always telling people about it. Fingers crossed you don't drop the ball like another big theme company did this year.....

[mromero]

The alarm was raised in this thread:

http://www.studiopress.com/support/s...ad.php?t=65271

Perhaps Nick can splice that thread here before the Forum is shut down (Read Only) in the next couple of days.

Originally Posted by cody

Not sure I am following the information in this thread correctly, but are you saying your doing away with the help forums? The same forums that help 1000's of customers understand the way you present and sell your templates. If it was not for these forums I would have never bought my second template from you guys. The forums were the only place to find the answers I needed to make my purchased templates look and respond just like the demo. I purchased my first studio press template years ago and since then have managed to buy all of them. I am now worried because at times I do often refer back to the information found in the forums to help me fix any issues I am having with the studio press templates. In fact this was the best customer support forum I could find for Wordpress Themes. I hope you guys can help customers who have spent a lot of time and money using your software understand how to use them once the forums are gone.