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My StudioPress - ProPlus, No Theme Downloads
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  #1  
Old 11-16-2012, 12:24 PM
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Zendevi Zendevi is offline
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Join Date: Jan 2009
Location: Halifax, Canada
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Default My StudioPress - ProPlus, No Theme Downloads
Hey guys :) Congrats on the launch of My StudioPress, it looks fantastic! My one problem is that I'm only able to access the Genesis framework, the sample theme, and the one community theme I've purchased - otherwise, no download access for child themes, despite being a Pro Plus member.

Is this a common problem until further notice, or do I need to do something to resolve it?

Thanks in advance!
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  #2  
Old 11-16-2012, 01:54 PM
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andrea_r andrea_r is offline
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Please go through the helpdesk system to resolve this.

The link is on the right when you login to my.sp.
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
  #3  
Old 11-16-2012, 02:57 PM
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Zendevi Zendevi is offline
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Join Date: Jan 2009
Location: Halifax, Canada
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@andrea_r

Thanks for the tip! My problem was resolved within 10 minutes of sending an email :)
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  #4  
Old 11-16-2012, 03:37 PM
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andrea_r andrea_r is offline
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Great since the issue is resolved, I'll close the thread. If you have more questions, please open a new thread at our new community forums or file a help desk ticket in the http://my.studiopress.com area.
__________________
*****
These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
 

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