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Did not receive download link after purchase
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  #1  
Old 08-17-2011, 12:45 PM
daggerpress daggerpress is offline
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Default Did not receive download link after purchase
Hello,

I recently purchased an individual theme through the studiopress website and never received the email with the download link. I did receive the confirmation receipt. I checked the spam folder, and it is not there. I also used the contact form on the website and have yet to receive a response.

The invoice number is :

Thank you
Last edited by NicktheGeek; 08-17-2011 at 12:50 PM.
  #2  
Old 08-17-2011, 12:51 PM
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NicktheGeek NicktheGeek is offline
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Please us the contact form for this.
http://www.studiopress.com/contact
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  #3  
Old 08-17-2011, 01:01 PM
daggerpress daggerpress is offline
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I did yesterday, never heard back.
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Old 08-17-2011, 01:51 PM
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Brian Gardner Brian Gardner is offline
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If you can tell me which theme you purchased, I'll be happy to send it over to you.
  #5  
Old 08-17-2011, 02:21 PM
daggerpress daggerpress is offline
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Thank you Brian. It was the Metric theme. Here are the details (with some info deleted) from my receipt:

Thank you for your order!
Order Information
Merchant: StudioPress by Copyblogger Media
Invoice Number: 7vqdk7yftbaf95gd77p9

Billing Information
xxx
xxx
xxx
US
xxx

Shipping Information
xxx
xxx
xxx
US

Item Description Qty Taxable Unit Price Item Total
METRIC StudioPress - Metric Child Them 1 N US $18.71 US $18.71
Shipping: US $0.00
Tax: US $0.00
Total: US $18.71

xxx
Date/Time: 16-Aug-2011 01:33:42 PM CT
Transaction ID: 3801373421
 

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