StudioPress Community Forums
Forum Rules Forum Help Lost Password? Customization Quick Search
  StudioPress Community Forums > Forums > General Discussion
Upgrade Support causing 500 Internal Error
For help and support, access to your downloads, or to manage your account please log into My StudioPress.

These forums have been set to read-only so you can browse the existing topics for any questions you may have.

For general discussion on WordPress, CSS and design (NOT for support) visit the new Community Forums.
 
 
Thread Tools Display Modes
  #1  
Old 03-08-2012, 11:05 AM
skyline11 skyline11 is offline
Registered User
  
Join Date: Mar 2012
Posts: 13
Default Upgrade Support causing 500 Internal Error
Hi there,

Hopefully it is not just me, but I am trying to register for upgraded support, but am getting a 500 Internal Error:

http://www.studiopress.com/support/support_upgrade.php
  #2  
Old 03-08-2012, 12:15 PM
Debra's Avatar
Debra Debra is offline
Community Moderator
  
Join Date: Oct 2009
Location: Ontario, Canada
Posts: 13,365
Default
can you please request upgrade via the contact form while we get that sorted out.

Thank you for bringing it to our attention.

Sorry for the inconvenience. http://www.studiopress.com/contact
__________________
Fat Cat Designs | "Creativity takes courage." Henri Matisse

Make life easier use FireFox and these Customizing tools: Firebug - Web Developer

New to Genesis? See our Guide for Beginners!

Recommended StudioPress Designer
StudioPress on Facebook
  #3  
Old 03-09-2012, 01:55 AM
skyline11 skyline11 is offline
Registered User
  
Join Date: Mar 2012
Posts: 13
Default
Hi Debra,

I have now emailed, so hopefully will be up and running soon.

Thanks,
Adam
  #4  
Old 03-09-2012, 04:41 AM
Debra's Avatar
Debra Debra is offline
Community Moderator
  
Join Date: Oct 2009
Location: Ontario, Canada
Posts: 13,365
Default
I am also happy to report that the page seems to be working again.
__________________
Fat Cat Designs | "Creativity takes courage." Henri Matisse

Make life easier use FireFox and these Customizing tools: Firebug - Web Developer

New to Genesis? See our Guide for Beginners!

Recommended StudioPress Designer
StudioPress on Facebook
  #5  
Old 03-09-2012, 05:20 AM
skyline11 skyline11 is offline
Registered User
  
Join Date: Mar 2012
Posts: 13
Default
Quote:
Originally Posted by Debra View Post
I am also happy to report that the page seems to be working again.
Morning Debra,

I have just checked and I still get the 500 error
  #6  
Old 03-09-2012, 05:39 AM
Debra's Avatar
Debra Debra is offline
Community Moderator
  
Join Date: Oct 2009
Location: Ontario, Canada
Posts: 13,365
Default
oops you are right I didn't click through far enough.
__________________
Fat Cat Designs | "Creativity takes courage." Henri Matisse

Make life easier use FireFox and these Customizing tools: Firebug - Web Developer

New to Genesis? See our Guide for Beginners!

Recommended StudioPress Designer
StudioPress on Facebook
 

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Hybrid Mode Hybrid Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
permalinks causing major IE error? Rebecca Diamond General Discussion 19 02-04-2009 11:09 AM


All times are GMT -5. The time now is 05:25 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.