Please unlock forum

[Samanthajt]

Well I like the product, I have to say this is hard site to navigate. I purchased your product did the upgrade and still no access to the tutorials. After numerous times trying to sign in I finally realized that you can't copy and paste the passwords to sign in. There is no obivious place other than the forum to contact the support staff. After 15 to 20 mins this really got annoying looking for the appropriate place to get help. So it has brought to the forum to get help on this issue, please unlock the forum so I can gain access to the forums, thank you, and yes I have done the upgrade, try to do it twice because after the first time I did it still no access, second time says it is already uploaded.

Thank you
Samantha James-Tharp

[Rebecca Diamond]

Hi Samantha,
Please use the form here: http://www.studiopress.com/contact to send us the information to manually upgrade your account.
Alternately, you can email your Transaction ID number and/or the email address used in the purchase to rebecca@studiopress.com.

[Samanthajt]

Rebecca I sent you and email showing you the charges to my checking account from Brian Gardner, please update me on the status of unlocking the forum.